Technical Support Specialist

2 weeks ago


Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time

At STUDY2020 CONSULTING INC, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users, troubleshooting computer systems and networks, and maintaining a problems and solutions log.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve issues
  • Maintain a problems and solutions log to track and document issues
  • Collaborate with other technical support team members to resolve complex issues

Requirements:

  • 1 year to less than 2 years of experience in a technical support role
  • Strong knowledge of computer systems and networks
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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