Customer Service Professional

5 days ago


Campbell River, British Columbia, Canada CityWest Cable and Telephone Corp Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CityWest Cable and Telephone Corp in Campbell River, BC.

About the Role

  • Maintain and develop positive relationships with customers to provide exceptional customer experiences.
  • Manage customer requests for products and services information, order status, and supporting CityWest products.
  • Utilize fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet customer expectations and business requirements.
  • Communicate CityWest products and services to existing and new customers via various channels.
  • Respond to email requests and inquiries utilizing superior customer service and business writing skills.

Required Qualifications

  • Secondary School Diploma
  • Minimum one year of customer service experience
  • Experience with Microsoft Office 365 Suite (Excel, Word, Outlook)

Benefits

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program

Additional Information

  • Estimated salary: $25.28 per hour
  • Job types: Full-time, Permanent


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