Customer Service Professional
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CityWest Cable and Telephone Corp in Campbell River, BC.
About the Role
- Maintain and develop positive relationships with customers to provide exceptional customer experiences.
- Manage customer requests for products and services information, order status, and supporting CityWest products.
- Utilize fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet customer expectations and business requirements.
- Communicate CityWest products and services to existing and new customers via various channels.
- Respond to email requests and inquiries utilizing superior customer service and business writing skills.
Required Qualifications
- Secondary School Diploma
- Minimum one year of customer service experience
- Experience with Microsoft Office 365 Suite (Excel, Word, Outlook)
Benefits
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
Additional Information
- Estimated salary: $25.28 per hour
- Job types: Full-time, Permanent
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