Customer Service Ambassador

4 days ago


Campbell River, British Columbia, Canada CityWest Cable and Telephone Corp Full time

CityWest Cable and Telephone Corp is one of the largest employers in Northern BC, driving a culture of continuous learning and innovation. Our team thrives in a dynamic work environment that fosters growth and delivers exceptional customer experiences.

We are seeking a permanent, full-time Customer Service Representative to join our expanding team in Campbell River, BC. This role requires an individual with excellent customer service skills, organizational ability, and initiative to handle sales and customer inquiries via telephone, email, and in-person interactions.

This position will be responsible for:

  • Maintaining and developing positive relationships with customers to provide the best possible experience
  • Managing customer requests for product information, order status, and order requests while promoting CityWest products
  • Utilizing fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet customer expectations and business needs
  • Communicating CityWest products and services to existing and new customers through various channels
  • Responding to email requests and inquiries with superior customer service and business writing skills

The ideal candidate will have:

  • A minimum of one year's experience in a computerized environment
  • A minimum of one year's customer service experience
  • Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.

We offer a competitive salary, ranging from $25.28 per hour, along with a comprehensive benefits package, including:

  • Casual dress policy
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program

We welcome applications from individuals who are legally permitted to work in Canada and are located in Campbell River or willing to relocate.



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