Customer Service Ambassador for Northern BC
2 weeks ago
About CityWest
">CityWest is one of the largest employers in Northern BC, driven by a team eager to learn and embrace new challenges. We strive to provide a dynamic and positive work environment, exceeding expectations and delivering a superior experience to our customers.
With a growing customer base and various capital expansion projects underway, we are seeking a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.
">Nature of Work
">This sales and customer service-oriented position involves extensive contact with the public. The ideal candidate will possess good customer service skills, organizational ability, and initiative when dealing with the demands of this role.
A CSR 1 is expected to handle customer service sales and/or inquiries via telephone (inbound/outbound calling), email requests, and in-person interactions. They will also be responsible for accurate completion of work orders for installation, changes of service, and payments on accounts.
">Principal Accountabilities
">- Maintain and develop positive relationships with CityWest customers to provide an exceptional customer experience.
- Manage customer requests for product and/or service information, order status, order requests, and support CityWest products.
- Utilize fact-finding skills to qualify and quantify customer requirements, ensuring customized solutions meet customer expectations and business requirements.
- Communicate CityWest products and services to existing and new customers, which may involve in-person, phone, or outbound calling campaigns.
- Respond to email requests and inquiries using superior customer service and business writing skills.
- Additional duties based on business needs.
Required Education
">- Secondary School Diploma
- Post-Secondary studies are an asset
Qualifications and Experience
">- Minimum one year of experience in a computerized environment
- Minimum one year of customer service experience
- Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.
Skills and Competencies
">- Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
- Good communication skills (oral and written)
- Strong problem-solving skills
- Organized, attentive to detail
- Ability to work through stressful situations
- Ability to work individually and as part of a team
Compensation and Benefits
">The estimated salary range for this position is $25.28-$40 per hour, depending on qualifications and experience. Benefits include:
">- Casual dress policy
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
Schedule and Location
">This role is a Day shift position, working out of our Campbell River, BC office.
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Campbell River, British Columbia, Canada CityWest Cable and Telephone Corp Full timeAbout CityWest Cable and Telephone CorpCityWest is one of the largest employers in Northern BC, driven to learn and embrace new challenges. Our team provides a dynamic and positive work environment in an ever-evolving industry, striving to exceed expectations and deliver a superior experience to our customers.
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