Customer Service Representative

2 days ago


Campbell River, British Columbia, Canada CityWest Cable and Telephone Corp Full time

CityWest Cable and Telephone Corp is a dynamic employer in Northern BC, driven to learn and grow with the ever-evolving industry.

We are seeking a Permanent Full-Time Customer Service Representative Tier I to join our expanding team in Campbell River, BC.

About CityWest

CityWest is one of the largest employers in Northern BC, known for providing a positive work environment that encourages learning and new challenges. Our company strives to exceed customer expectations and deliver exceptional experiences.

Job Overview

This is a sales and customer service-oriented position requiring excellent communication skills, organizational ability, and initiative when dealing with demanding tasks. As a Customer Service Representative 1, you will handle customer inquiries by phone, email, and in-person, accurately completing work orders and managing customer requests.

Key Responsibilities
  • Maintain and develop positive relationships with CityWest customers to provide exceptional customer experiences
  • Manage customer requests for products and services information, order status, and order requests
  • Utilize fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet customer expectations and business needs
  • Communicate CityWest products and services to existing and new customers through various channels
  • Respond to email requests and inquiries using superior customer service and business writing skills
Requirements

To succeed in this role, you must have:

  • A Secondary School Diploma; Post-Secondary studies are an asset
  • A minimum of one year of experience in a computerized environment
  • A minimum of one year of customer service experience
  • Experience with Microsoft Office 365 Suite (Excel, Word, Outlook)
Competencies and Skills

You possess:

  • Excellent communication skills (oral and written)
  • Strong problem-solving skills
  • Organizational ability and attention to detail
  • The ability to work through stressful situations
  • The ability to work individually and as part of a team
Work Environment and Benefits

This full-time permanent position offers a competitive salary and benefits package, including:

  • Casual dress code
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program

Schedule: Day shift



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