Customer Service Advocate

3 days ago


Campbell River, British Columbia, Canada CityWest Cable and Telephone Corp Full time

At CityWest Cable and Telephone Corp, we're looking for a talented Customer Service Advocate to join our team. This is a full-time, permanent position based in Campbell River, BC.

About Us

We're one of the biggest employers in Northern BC, driven by a passion for learning and growth. Our dynamic work environment is built on positive relationships, innovation, and a commitment to delivering exceptional customer experiences.

Job Description

This sales and customer service-focused role involves extensive interaction with the public, requiring excellent communication skills, organizational ability, and initiative. As a Customer Service Advocate, you'll handle customer inquiries, sales, and requests via phone, email, and in-person.

  • Maintain and develop strong relationships with CityWest customers to provide an outstanding customer experience.
  • Manage customer requests for products and services information, order status, and more.
  • Utilize fact-finding skills to understand customer requirements and provide customized solutions that meet their expectations.
Requirements

To be successful in this role, you'll need:

  • A secondary school diploma (post-secondary studies are an asset).
  • Minimum one year of experience in a computerized environment.
  • One year of customer service experience.
  • Experience with Microsoft Office 365 Suite (Excel, Word, Outlook, etc.).
What We Offer

In return for your expertise, we offer a competitive salary of $25.28 per hour, as well as a range of benefits, including:

  • Casual dress.
  • Company events.
  • Dental care.
  • Disability insurance.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.
  • Paid time off.
  • Vision care.
  • Wellness program.

We're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you



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