Customer Service Advocate
3 days ago
At CityWest Cable and Telephone Corp, we're looking for a talented Customer Service Advocate to join our team. This is a full-time, permanent position based in Campbell River, BC.
About UsWe're one of the biggest employers in Northern BC, driven by a passion for learning and growth. Our dynamic work environment is built on positive relationships, innovation, and a commitment to delivering exceptional customer experiences.
Job DescriptionThis sales and customer service-focused role involves extensive interaction with the public, requiring excellent communication skills, organizational ability, and initiative. As a Customer Service Advocate, you'll handle customer inquiries, sales, and requests via phone, email, and in-person.
- Maintain and develop strong relationships with CityWest customers to provide an outstanding customer experience.
- Manage customer requests for products and services information, order status, and more.
- Utilize fact-finding skills to understand customer requirements and provide customized solutions that meet their expectations.
To be successful in this role, you'll need:
- A secondary school diploma (post-secondary studies are an asset).
- Minimum one year of experience in a computerized environment.
- One year of customer service experience.
- Experience with Microsoft Office 365 Suite (Excel, Word, Outlook, etc.).
In return for your expertise, we offer a competitive salary of $25.28 per hour, as well as a range of benefits, including:
- Casual dress.
- Company events.
- Dental care.
- Disability insurance.
- Employee assistance program.
- Extended health care.
- Life insurance.
- Paid time off.
- Vision care.
- Wellness program.
We're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you
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