I.T Field Support Specialist
2 months ago
We are currently hiring for a contract I.T Field Service Technician position with MBI I.T. Services in Sioux Lookout, ON.
You must have 2-4 years of experience in a similar role and possess a strong knowledge of Windows 7.
Key Responsibilities:
- Maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support user account information, including rights, security, and systems groups.
- Train employees, identify and repair product failures, order, and replace parts as needed.
- Determine and recommend products or services best fitting customers' needs.
Requirements:
- Available to work extended hours, including weekends and evenings, for the duration of the contract.
- Strong written and verbal communication skills.
- High school diploma and college or university enrollment/degree.
- 2+ years experience working as a break/fix Field IT technician and/or lead break/fix Field IT technician.
- Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Able to develop and interpret technical documentation for training and end-user procedures.
- Familiar with personal computers/printers/wireless connectivity devices.
- Possession and use of an owned car for travel between locations.
- Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
- Ability to lift a 20 lbs. box from the floor to a tabletop surface.
Nice to Have:
- College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
- CompTIA A+ certifications.
- Cisco or Microsoft certifications.
Compensation: $30-35/hour
Incentives:
- Mileage: Both ways at $0.38/km minus the first 20 km.
- Travel time: Last site location back to HUB.
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