I.T Field Support Specialist

2 months ago


Sioux Lookout, Canada MBI I.T. Services Full time
I.T Field Service Technician

We are currently hiring for a contract I.T Field Service Technician position with MBI I.T. Services in Sioux Lookout, ON.

You must have 2-4 years of experience in a similar role and possess a strong knowledge of Windows 7.

Key Responsibilities:

  • Maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support user account information, including rights, security, and systems groups.
  • Train employees, identify and repair product failures, order, and replace parts as needed.
  • Determine and recommend products or services best fitting customers' needs.

Requirements:

  • Available to work extended hours, including weekends and evenings, for the duration of the contract.
  • Strong written and verbal communication skills.
  • High school diploma and college or university enrollment/degree.
  • 2+ years experience working as a break/fix Field IT technician and/or lead break/fix Field IT technician.
  • Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Able to develop and interpret technical documentation for training and end-user procedures.
  • Familiar with personal computers/printers/wireless connectivity devices.
  • Possession and use of an owned car for travel between locations.
  • Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
  • Ability to lift a 20 lbs. box from the floor to a tabletop surface.

Nice to Have:

  • College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
  • CompTIA A+ certifications.
  • Cisco or Microsoft certifications.

Compensation: $30-35/hour

Incentives:

  • Mileage: Both ways at $0.38/km minus the first 20 km.
  • Travel time: Last site location back to HUB.

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