IT Field Technician

MBI I.T. Services is seeking a highly skilled and experienced IT Field Service Technician to join our team on a contract basis in Sioux Lookout, Ontario.

The ideal candidate will have a strong background in troubleshooting and repairing computer systems, hardware, and peripherals, as well as experience with Windows 7 and 10 operating systems.

• Maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, maintain, upgrade, or replace hardware and software systems.
• Support user account information including rights, security, and systems groups.
• Train employees, identify and repair product failures, order, and replace parts as needed.
• Determine and recommend which products or services best fit the customers' needs.

• Available to work extended hours including weekends and evenings for the duration of the contract.
• Strong written and verbal communication skills.
• High school diploma and college or university enrollment/degree.
• 2+ years experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.
• Excellent technical knowledge of hardware and Windows 7 and 10 operating systems.
• Working technical knowledge of current protocols, operating systems, and standards.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Familiar with personal computers/printers/wireless connectivity devices.
• Possession and use of an owed car for travel between locations.
• Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
• Ability to lift a 20 lbs. box from the floor to a tabletop surface.

The compensation for this role is $30-35/hour, with incentives including mileage reimbursement and travel time compensation.

• College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
• CompTIA A+ certifications.
• Cisco or Microsoft certifications.

We offer a competitive salary and benefits package, and we are committed to providing our employees with ongoing training and development opportunities.