Technical Operations Specialist
4 weeks ago
We strive to be the preferred airline of our customers and our team, achieving great things through open-mindedness, concern for others, intelligence at work, and a healthy dose of fun. We are committed to sustainable tourism and have won several awards, including being the world's best leisure airline multiple times.
Job DescriptionEvaluate and Improve Existing Processes:
- Evaluate procedures in Technical Records & Engineering departments to improve existing processes or design new ones as needed.
- Analyze and document system data correction activities.
System Configuration and Testing:
- Document and initiate all system configuration modifications when necessary.
- Carry out comprehensive user tests on impacted systems during system updates or new versions.
User Training and Support:
- Participate in the elaboration of user training material.
- Ensure recurring training in collaboration with the Training Department.
Performance Monitoring and Reporting:
- Monitor KPIs and data quality.
Technical Expertise and Leadership:
- Act as AMOS superuser for the Technical Records & Engineering departments.
- Assist the Director, Systems Support and Continuous Improvement, in the performance of their duties and carry out any other assigned projects and continuous improvement activities.
Experience: Five to seven years of experience in technical operations of an airline, within the Technical Records & Engineering departments if possible.
Software Proficiency: Excellent knowledge of AMOS software and modules or equivalent software, and very good knowledge of MS Office: Word, PowerPoint, Teams, Project, Visio, and Excel (advanced level).
Languages: Written and spoken proficiency in both French and English.
Salary and BenefitsThe estimated annual salary for this position is $90,000-$110,000 CAD, depending on location and experience. The company offers a range of benefits, including comprehensive health insurance, retirement savings plan, and paid time off.
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