Technical Operations Specialist

4 weeks ago


Montreal, Quebec, Canada Transat A.T Inc. Full time
About Transat A.T Inc.

We strive to be the preferred airline of our customers and our team, achieving great things through open-mindedness, concern for others, intelligence at work, and a healthy dose of fun. We are committed to sustainable tourism and have won several awards, including being the world's best leisure airline multiple times.

Job Description

Evaluate and Improve Existing Processes:

  • Evaluate procedures in Technical Records & Engineering departments to improve existing processes or design new ones as needed.
  • Analyze and document system data correction activities.

System Configuration and Testing:

  • Document and initiate all system configuration modifications when necessary.
  • Carry out comprehensive user tests on impacted systems during system updates or new versions.

User Training and Support:

  • Participate in the elaboration of user training material.
  • Ensure recurring training in collaboration with the Training Department.

Performance Monitoring and Reporting:

  • Monitor KPIs and data quality.

Technical Expertise and Leadership:

  • Act as AMOS superuser for the Technical Records & Engineering departments.
  • Assist the Director, Systems Support and Continuous Improvement, in the performance of their duties and carry out any other assigned projects and continuous improvement activities.
Requirements and Qualifications

Experience: Five to seven years of experience in technical operations of an airline, within the Technical Records & Engineering departments if possible.

Software Proficiency: Excellent knowledge of AMOS software and modules or equivalent software, and very good knowledge of MS Office: Word, PowerPoint, Teams, Project, Visio, and Excel (advanced level).

Languages: Written and spoken proficiency in both French and English.

Salary and Benefits

The estimated annual salary for this position is $90,000-$110,000 CAD, depending on location and experience. The company offers a range of benefits, including comprehensive health insurance, retirement savings plan, and paid time off.



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