Customer Service Manager

2 months ago

TroisRivières, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service quality.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Branch Operations: Assist the Branch Manager in ensuring the smooth operation of the branch, including managing day-to-day activities and implementing process improvements.
  • Coaching and Development: Coach and develop the skills of customer service representatives to ensure they have the necessary knowledge and skills to provide exceptional customer service.
  • Performance Management: Manage the performance of customer service representatives, setting goals and objectives and providing feedback and coaching to ensure they meet their targets.
Requirements
  • Education: College diploma or Bachelor's degree in a related field.
  • Experience: 4-6 years of experience in customer service or a related field, including experience in team leadership and coaching.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Knowledge: Knowledge of financial products and services, as well as experience in business development and customer service.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A dynamic and collaborative work environment with a team of experienced professionals.

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