Customer Service Manager
3 days ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch operations, you will play a vital role in supporting our employees and ensuring that our customers receive exceptional service.
Key Responsibilities- Guide and coach a team of representatives to identify clients' financial needs and promote Bank products and services.
- Support the Branch Manager in ensuring the smooth operation of the branch and provide coaching and advice to employees on work methods and service development techniques.
- Manage complaints concerning transaction and retail banking services, including handling and documenting complaints to ensure resolution and improve client satisfaction.
- Develop and implement an action plan with the Branch Manager to improve client experience and circulate the results of the Client Experience Metrics survey.
- Explain and ensure adherence to client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures.
- College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
- Experience in personnel management and coaching.
- Experience in business development and customer service.
- Knowledge of financial products and services.
In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan.
We are committed to creating a barrier-free workplace that is accessible to all employees. If you require accommodation, please let us know during your first conversations with us.
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Trois-Rivières, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...
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Trois-Rivières, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...
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Trois-Rivières, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...
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