Customer Service Manager

3 weeks ago

TroisRivières, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve exceptional service delivery and customer satisfaction.
  • Develop and implement strategies to improve customer service and experience.
  • Collaborate with other departments to ensure seamless service delivery and resolve customer complaints.
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
Requirements:
  • College diploma or equivalent in a related field.
  • 4-6 years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key ResponsibilitiesLead and manage a team of customer service...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key ResponsibilitiesLead and manage a team of customer service...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesLead and manage a team of customer...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesLead and manage a team of customer...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in delivering exceptional customer service and promoting the Bank's products and services.Key Responsibilities:Guide and...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in delivering exceptional customer service and promoting the Bank's products and services.Key Responsibilities:Guide and...

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and support.Key ResponsibilitiesGuide and coach the team in identifying clients' financial needs and...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and support.Key ResponsibilitiesGuide and coach the team in identifying clients' financial needs and...