Customer Service Manager

2 months ago

TroisRivières, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will play a critical role in supporting and developing our customer-facing staff to deliver exceptional service to our customers.

Key Responsibilities
  • Leadership and Development: Provide guidance and coaching to customer service staff to help them grow professionally and deliver outstanding customer experiences.
  • Branch Operations: Collaborate with the Branch Manager to ensure the smooth operation of the branch, including managing customer complaints and feedback.
  • Process Improvement: Identify areas for improvement in our customer service processes and implement changes to enhance the customer experience.
  • Team Management: Supervise and manage a team of customer service staff, providing support and guidance as needed.
Requirements
  • Experience: Minimum 3 years of experience in a customer-facing role, preferably in a banking or financial services environment.
  • Leadership Skills: Proven leadership skills, with experience in managing and developing teams.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

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