Intensive Case Manager
1 week ago
The Alex is a leading provider of health, housing, and social services in Calgary, dedicated to improving the quality of life for vulnerable individuals. Our mission is to deliver patient-centered care and support, empowering individuals to thrive.
Job OverviewWe are seeking a skilled Case Manager to join our team at The Alex. As a Case Manager, you will work closely with individuals experiencing homelessness, providing intensive case management support to help them achieve stable housing and improve their overall well-being.
Key Responsibilities- Program Philosophy
- Deliver culturally sensitive services, upholding the principles of Harm Reduction and Housing First
- Understand and follow program policies and procedures
- Administrative
- Complete monthly evidence-based assessments and required data entry
- Create, implement, and update client-centered service plans
- Complete daily administrative duties
- Client Care
- Provide case management services to individuals exiting homelessness
- Support participants with acute, severe, and persistent mental health and substance use disorders
- Connect participants to community services and facilitate referrals as needed
- Teach daily living skills, such as cooking, cleaning, and financial literacy
- Identify risk factors and work with participants to reduce the likelihood of eviction
- Accompany participants to external appointments and assist with activities of daily living
- Advocate for participants' rights and interests
- Aid participants with systems navigation, including justice, financial, and healthcare systems
- Assist participants with obtaining and maintaining income supports
- Support participants with rent payment and rental arrear payment plans
- Understand and support participants with medication assistance
- Demonstrate strong crisis support and de-escalation skills
- Team
- Demonstrate exceptional written and oral communication skills, including active listening
- Participate in team and treatment planning meetings
- Work collaboratively as an effective member of a team, supporting colleagues as needed
- Display a high degree of professionalism and collaborate with partner agencies
- Welcome and provide ongoing feedback to promote a healthy workplace environment
- Program Tasks
- Adhere to health and safety regulations in the building
- Complete daily cleaning duties and assist with prep/clean-up for participant activities
- Facilitate monthly recreation groups
- Bachelor's degree in a relevant field (or diploma with relevant experience)
- Experience working in the homelessness sector, with strong knowledge of community resources
- Knowledge and comfort working within harm reduction, housing first, strength-based, natural and logical consequences, and trauma-informed care techniques
- Strong foundation in addictions and mental health, including schizophrenia, personality disorders, PTSD, and trauma
- Ability to work independently and with confidence when navigating conflict or at-risk populations
- Ability to work with diverse individuals, including those from LGBTQ2IA+, Indigenous, and culturally diverse backgrounds
- Exceptional communication, organization, advocacy, teaching, and rapport-building skills
- Ability to adapt and build relationships with hard-to-engage individuals, maintaining appropriate boundaries and ethics
- Assertive, professional, and positive personality, with ability to effectively represent The Alex
- Experience with management alcohol programming and opioid replacement therapy (Suboxone and Methadone) considered an asset
- First Aid certification (Standard/Intermediate or Emergency/Basic) and Class 5 driver's license required
- Satisfactory vulnerable sector criminal record clearance required
- Demonstrated knowledge, understanding, and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action
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