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Case Management Specialist
2 months ago
We are seeking a highly skilled and experienced Case Management Specialist to join our team at the Canadian Red Cross. As a key member of our disaster response team, you will play a critical role in establishing, operationalizing, and evolving Case Management in the field.
Key Responsibilities- Establish and Maintain Case Management Operations
- Collaborate with the Manager, Case Management Operations Support, and Operations/Site lead to implement new assistance programs and ensure the operational workforce has the necessary training and tools to provide timely and appropriate assistance.
- Organize Case Management functions as needed and coordinate with Emergency Response Team (ERT) Case Management Supervisors to manage logistics, meeting space, data management, referrals, and other essential tasks.
- Direct, coach, and coordinate Case Management workforce, promoting best practices in delivering assistance based on established guidelines and providing guidance and orientation about response-specific programs/directives.
- Assist the Operations/Site Manager and their team with the transition between relief and recovery, leveraging your expertise as a Case Management subject matter expert (SME).
- Participate in operational meetings, bringing forward feedback, analysis, and recommendations, and encourage continuous improvement.
- Analyze and evaluate service delivery, recommending improvements to the Manager, Case Management Operations Support, and Operations/Site Manager.
- Support and Grow Capacity of Personnel
- Model, lead, support, and provide guidance to the Case Management and ERT teams in maintaining strong and positive relationships with external stakeholders, ensuring high-quality client services.
- Lead required briefing and debriefings with the case management workforce, as appropriate, following a challenging case or difficult situation.
- Provide timely formal and informal performance feedback, competency snapshots, and development recommendations to Case Management team members as assigned.
- Provide direct and indirect supervision, coaching, performance feedback, leadership development, and development planning activities as applicable to volunteers and employees as assigned.
- Planning, Reporting, and Monitoring
- Identify and analyze the needs of affected communities and the gaps in existing capacity for impacted households and individuals to meet those needs.
- Participate in developing and preparing program objectives and implementation plans as required.
- Implement and monitor Case Management metrics focusing on effectiveness, timeliness, and quality.
- Support monitoring of ongoing operations in collaboration with the National EM team.
- University degree in a relevant discipline, preferably in disaster management, community development, social work, or psychology, and 2-3 years of experience working in Case Management or a related field.
- Experience working in or leading a case management team during a response operation.
- Experience and training in psychological first aid (PFA); skills for psychological recovery (SPR) preferred.
- Experience working with Indigenous communities as well as groups requiring special consideration/unique vulnerabilities.
- Experience in housing repair/reconstruction or another specialized recovery service (i.e., financial literacy, working in unique or remote settings, or knowledge of specific populations) preferred.
- Fluency in English and French is preferred. Additional languages are an asset.
- Experience in developing tools, resources, and standards specific to response and/or Case Management.
- Strong knowledge of Case Management principles, including use of the Emergency Management Information System (EMIS) database and ability to lead others through Case Management best practices.
- Ability to co-manage the most complex cases with Safety & Well-Being team or other internal stakeholders as applicable.
- Strong computer skills (Word, Excel, PowerPoint). Knowledge of systems, including EMIS.
- If driving for society business, a valid driver's license and satisfactory driver's abstract is required.
- Most of the work is performed in a mostly clean and comfortable environment. Mobile (remote, home, or office) work arrangements will consider the tools, resources, and environment required to be effective and productive.
- Ability to work non-traditional hours is required, including weekends and evenings.
- Regular travel, including overnight travel within Canada may be required, sometimes with 24-72 hours notice.
- If working in a response site, health and safety considerations will be outlined prior to the assignment.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
