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Residential Support Case Manager

3 months ago

Calgary, Alberta, Canada The Alex Full time

Role Overview:

The Alex is seeking a dedicated individual to join our team as a Case Manager within our supportive housing program. This position plays a crucial role in providing comprehensive support to individuals facing homelessness and related challenges.

Key Responsibilities:

Program Philosophy:

  • Deliver culturally aware services tailored to individual needs.
  • Adhere to the principles of Harm Reduction and Housing First.
  • Familiarize yourself with the Residential Tenancy Act.
  • Comply with established program policies and procedures.

Administrative Duties:

  • Implement the Standards of Accreditation (CAC) in daily operations.
  • Conduct monthly evidence-based assessments and manage necessary data entry.
  • Develop, implement, and revise client-centered service plans and treatment strategies.
  • Fulfill daily administrative responsibilities.

Client Support:

  • Provide case management services using an Intensive Case Management approach for individuals transitioning out of homelessness.
  • Assist program participants dealing with severe mental health and substance use challenges.
  • Facilitate connections to community resources and support referral processes.
  • Guide participants in developing essential daily living skills.
  • Identify potential eviction risks and collaborate with participants to mitigate these risks.
  • Offer transportation assistance for external appointments and daily living activities.
  • Advocate for participant rights and support systems navigation.
  • Assist with income support applications and rental payment plans.
  • Support medication management as necessary.
  • Exhibit strong crisis intervention and de-escalation capabilities.
  • Maintain a flexible and innovative approach to service delivery.

Team Collaboration:

  • Demonstrate effective communication skills, including active listening.
  • Engage in team meetings and collaborative treatment planning.
  • Work independently while supporting team members as needed.
  • Foster a professional atmosphere and collaborate with partner organizations.
  • Encourage constructive feedback to enhance workplace culture and program effectiveness.

Program Responsibilities:

  • Ensure compliance with health and safety regulations.
  • Assist with cleaning and preparation for participant activities.
  • Lead monthly recreational group sessions.

Qualifications:

  • A Bachelor's degree in a relevant field is preferred; a diploma with relevant experience is acceptable.
  • Experience in the homelessness sector and familiarity with community resources is essential.
  • Knowledge of harm reduction, housing first principles, and trauma-informed care is required.
  • Strong understanding of mental health and addiction issues.
  • Ability to work effectively with diverse populations and maintain professional boundaries.
  • Exceptional communication, organizational, and advocacy skills.
  • Ability to adapt and build rapport with individuals facing challenges.
  • Possession of a valid Class 5 non-GDL driver's license and a satisfactory criminal record clearance.

Working Environment:

  • This role requires on-site presence with occasional off-site training.
  • Full-time position (37.5 hours/week) with a schedule from 7 am to 3 pm, Monday to Friday.
  • Physical demands include prolonged periods of sitting, standing, and walking, as well as occasional lifting and driving.

Benefits:

  • Three weeks of vacation to start.
  • Comprehensive medical and dental coverage.
  • Paid sick and personal days.
  • Access to health and wellness spending accounts.
  • RRSP matching program.

About The Alex: The Alex is committed to serving Calgary's vulnerable populations through integrated health care, housing, and social services. Our mission is to empower individuals to achieve a better quality of life through accessible support and resources.