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Case Management Specialist
2 months ago
Job Summary:
The Canadian Red Cross is seeking a highly skilled and experienced Case Management Specialist to join our team. As a key member of our disaster response team, you will be responsible for establishing, operationalizing, and evolving Case Management in the field.
Key Responsibilities:
- Establish and Maintain Case Management Operations: Collaborate with the Manager, Case Management Operations Support, Operation/Site lead, and specialized teams to implement new assistance programs, ensuring the operational workforce has the training and tools needed to provide timely and appropriate assistance.
- Coordinate Logistics and Data Management: Organize Case Management function as needed, coordinate with Emergency Response Team (ERT) Case Management Supervisors to manage logistics, meeting space, data management, referrals, etc.
- Lead and Coach Case Management Workforce: Direct, coach, and coordinate Case Management workforce, promoting best practices in delivering assistance based on established guidelines and providing guidance and orientation about response-specific programs/directives.
- Support and Grow Capacity of Personnel: Model, lead, support, and provide guidance to the Case Management and ERT teams in maintaining strong and positive relationships with external stakeholders, ensuring high-quality client services.
- Plan, Report, and Monitor: Identify and analyze the needs of affected communities and gaps in existing capacity, participate in developing and preparing program objectives and implementation plans, implement and monitor Case Management metrics focusing on effectiveness, timeliness, and quality.
Requirements:
- Education and Experience: University degree in a relevant discipline, preferably in disaster management, community development, social work or psychology, and 2-3 years experience working in Case Management or a related field.
- Skills and Knowledge: Experience working in or leading a case management team during a response operation, experience and training in psychological first aid (PFA), skills for psychological recovery (SPR) preferred, fluency in English and French is preferred, additional languages are an asset.
- Working Conditions: Ability to work non-traditional hours, including weekends and evenings, regular travel, including overnight travel within Canada may be required, sometimes with 24-72 hours notice.
What We Offer:
- Competitive Salary: $65,000 to $72,000 per year.
- Opportunity to Make a Difference: Join the Canadian Red Cross and contribute to making a positive impact in the lives of individuals and communities affected by disasters.
