Case Worker

1 week ago

Calgary, Alberta, Canada The Alex Full time
About The Alex

The Alex is a leading provider of health, housing, and social services in Calgary, dedicated to improving the quality of life for vulnerable individuals. Our mission is to deliver patient-centered care, empowering individuals to thrive and overcome challenges.

Job Overview

We are seeking a skilled Case Manager to join our team at The Alex. As a key member of our multidisciplinary team, you will provide intensive case management supports to program participants, focusing on physical and mental health, system navigation, coaching, crisis support, life skills development, and meeting social, cultural, and basic needs.

Key Responsibilities
  • Program Philosophy
    • Deliver culturally sensitive services, upholding the principles of Harm Reduction and Housing First
    • Understand and follow program policies and procedures
  • Administrative
    • Complete monthly evidence-based assessments tools with program participants, and required data entry
    • Create, implement, and update client-centred service plan goals, safety planning, wellness contracts, and treatment plans
  • Client Care
    • Provide case management using an Intensive Case Management model to individuals exiting homelessness
    • Support program participants experiencing acute, severe, and persistent mental health and substance use disorders
    • Connect participants to appropriate services in the community and assist in facilitating referrals as needed
  • Team
    • Demonstrate exceptional written and oral communication skills, including active listening skills
    • Participate in team and treatment planning meetings
Qualifications and Experience
  • Bachelor's degree in a relevant field is an asset; diploma with relevant experience will be considered
  • Experience working in the homelessness sector, along with strong knowledge of community resources is required
  • Must be knowledgeable and comfortable working within harm reduction, housing first, strength-based, natural and logical consequences, and trauma-informed care techniques
Working Environment

This position requires frontline staff to be exposed to emotionally disturbing events, such as medical distress, threatened/actual serious injury, violence, abuse, and death. It is understood and accepted that you will be working in distress/high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm, and focused is imperative.

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