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Operations Coordinator

2 months ago

Gatineau, Quebec, Canada Driven Brands Full time
Job Title: Operations Coordinator - Customer Service Specialist

 

Job Summary:

We are seeking a highly skilled and motivated Operations Coordinator - Customer Service Specialist to join our team at Driven Brands.

 

Key Responsibilities:

  • Timely dispatch communications according to standard operating procedures to ensure seamless customer experiences.
  • Communicate complex information in a clear and concise manner, providing explanations and interpretations as needed.
  • Maintain a deep understanding of policies, practices, and procedures, ensuring direct reports, customers, and stakeholders adhere to these standards.
  • Promote quality and safety controls throughout daily operations.
  • Deliver exceptional customer service, addressing queries and resolving issues efficiently.
  • Restock and maintain inventory levels on the floor to optimize operational efficiency.
  • Ensure a clean and organized work environment.

 

Requirements:

  • A valid driver's license is mandatory for this role.
  • The ability to walk, stand, bend, stoop, twist, and perform other physical tasks for extended periods is essential.
  • Basic computer skills, including keyboard and mouse operation, are required for data entry into a point-of-sale system.
  • Excellent communication and interpersonal skills are necessary for effective collaboration with customers and team members.
  • A comfortable working environment is provided, with opportunities to manage multiple tasks and achieve goals in a fast-paced setting.
  • A self-motivated individual who can work independently and as part of a team is preferred.
  • A state-issued forklift operating license is a plus where applicable.

 

About Driven Brands:

Driven Brands is a dynamic and growing company dedicated to delivering exceptional customer experiences. Our teams are passionate about innovation, teamwork, and excellence in all aspects of our business.

 

Salary: The estimated salary for this position ranges from $40,000 to $60,000 per year, depending on location and experience.