Strategic Operations Manager

1 week ago

Halifax, Nova Scotia, Canada Natural Factors Full time
About Citco

We are the market leader, the premier provider, and the best in our business. Since our inception in 1948, we have been shaping the asset servicing sector through innovation and expansion. Our pioneering spirit continues to guide us today as we push boundaries and evolve.

Our organization has grown immensely across asset classes and geographies, serving all alternatives, corporations, and private clients. We prioritize performance and progress, always striving for excellence.

About the Team & Business Line

Fund Administration is our core business, and our alternative asset and accounting service is one of the industry's most respected. We invest continuously in learning and technology solutions to deliver a seamless client experience.

Your Role

In this role, you will support reconciliations by ensuring data/file/statements delivery is established and flowing as expected. You will work collaboratively with the Strategic Reconciliation Team to establish expected delivery dates and manage expectations with internal operations staff.

You will serve as an Interface Solutions escalation point for internal and external clients, escalating reconciliation issues where data content discrepancies are encountered. You will also assist with team deliverables meeting necessary quality criteria and internal operations SLAs.

Assist staff with their daily work as needed, act as liaison between clients/counterparties/Citco offices, and manage relationships with Integration and operations teams to coordinate client onboarding projects in line with our standard operating model.

Drive improvements in broker data feeds, including timing improvements, and assist Team Leads in identifying and improving relationships and coordinating monthly meetings with key contacts at brokers/counterparties.

Maintain documentation on what is learned from brokers in terms of their platforms, the best files per instrument type, and key contacts at the brokers' tools. Participate in POCs to evaluate improvements to reconciliation tools.

Management

You will operate in a strategy/operations hybrid role to support all aspects of the group globally. Liaise with market data technology management to forecast projects and resources to support continuous development improvements and software upgrades.

Analyze and prioritize client requests for development that involves custom tools and processes outside of the current scope of functions available. Participate in the fiscal year-end audit process and provide information to internal and external auditors or other Citco office, in adherence to CFS audit standards.

Review procedures and recommend solutions to improve efficiencies, working with internal and external teams to identify and implement process improvements. Monitor team performance, proactively and reactively ensuring sufficient resources are available to meet deliverables.

Ensure implementation of available controls to achieve efficiencies and drive process improvements, working with Team Leaders to ensure a structured approach is followed for planning personal and team workload distribution.

Review the key strengths and skill gaps assessment of the current staff to ensure Team Leaders are managing and tracking training needs. Take ownership of ad hoc reporting and operations metric requests from management.

Identify the need for initiating and managing P1/P2 calls, ensuring standard procedures are followed. Prepare and conduct staff reviews as well as manage staff progression.

Manage staff time tracking and absence records in the respective admin tools. Manage the timely collection of performance metrics for MIR/KPI reporting for presentation in a standard format for management.

Track progress towards goals and KPIs, motivate and support team efforts to achieve goals, take remediation action where issues and trends present themselves. Lead by example, be a good role model, and positively influence the team to achieve a high-quality standard of work.

Promote an environment in the team that encourages proactive resolution through seeking root cause analysis.

About You

We are looking for a degree-qualified professional in an IT/Business-related discipline, preferably with a Bachelor's Degree in Accounting, Finance, Economics, Computer Science, or a relevant field.

At least 8 years of experience in Financial Services with exposure to Operations processing is required. Strong understanding of financial products and strategies used by hedge funds, including Domestic, Global, and OTC security markets, Fixed Income, and derivative product knowledge.

Ability to explain technical concepts to users in terms that can be easily understood. Experience working with data files is a must. General knowledge of databases or experience using SQL Server (T-SQL) and/or Oracle is required.

Hedge fund operations experience, preferably with cash, notional, and OTE reconciliation experience. Strong written and verbal communication skills, including confidence in managing upward/downward communication channels.

Experience managing and motivating a team, preferably in a virtual team setting. Experience taking ownership of visible client issues and managing sensitive client escalations effectively.

Estimated Salary: $120,000 - $180,000 per annumBenefits

We offer a range of benefits, training, and education support to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We prioritize diversity, hiring people from diverse backgrounds. Our inclusive culture fosters innovation and mutual respect, making us a great place to work.

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