Desk Support Manager
1 month ago
- About the Role
- This position ensures effective management of front desk operations at Travelodge Bracebridge.
- Responsibilities will include supervising staff, performing daily desk duties, and ensuring customer satisfaction.
- Key Responsibilities
- Develop and implement policies and procedures for daily operations.
- Supervise and train front desk staff.
- Perform daily front desk duties and tasks.
- Arrange for and oversee maintenance activities as needed.
- Enforce policies and procedures to maintain high-quality customer service.
- Address customer complaints and concerns in a professional manner.
- Assist clients with special needs and ensure their comfort.
- Work Environment and Requirements
- This role requires strong communication and interpersonal skills, with the ability to work effectively in a team.
- A high level of attention to detail and organizational skills are essential.
- Requirements
- 1 year to less than 2 years of experience in a similar role.
- Permanent employment with 35 to 44 hours per week.
- Primary language of work: English.
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