Real Estate Expert Solution Manager

7 days ago


Halifax, Nova Scotia, Canada MUFG Investor Services Full time

Immerse yourself in a global real estate and asset management team

MUFG Investor Services, part of the esteemed Mitsubishi UFJ Financial Group, is seeking a seasoned professional to lead our Real Estate support team. With over 480 global partners, we provide administration, asset services, banking, and fund financing solutions that set us apart.

As an Associate Director at MUFG Investor Services, you will play a pivotal role in delivering exceptional service to internal and external stakeholders across various locations. You will oversee the development of processes and best practice standards for our Global support team and other functions using RE/RA applications or tools.

Key responsibilities include:

  • Serving as business solution owner for applications within Real Estate and Asset operating models, providing SME-level support when required.
  • Working virtually and globally to ensure consistent delivery of day-to-day support for Real Estate and Asset products.
  • Collaborating with Product lead on Product roadmap items, including system integrations, platform enhancements, and new acquisitions.
  • Ensuring system management from a SOC 1 perspective, adhering to protocols and completing reporting.
  • Leading the Real Estate help desk function's management and development.
  • Supporting Client Operations teams for optimal system usage and configuration remediation.

To succeed in this role, you should have:

  • Demonstrated experience in managing complex systems and processes.
  • Excellent communication and problem-solving skills.
  • A strong understanding of industry-specific technologies and applications.
  • The ability to stay current with new technologies and acquire necessary skills to meet changing demands.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on your experience and qualifications, along with opportunities for growth and professional development within our dynamic organization.



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