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Commercial Lines Risk Manager

2 months ago


Thunder Bay, Ontario, Canada McDougall Insurance and Financial Full time $45,000 - $60,000

About Us

Knox Hutchison Insurance, a division of McDougall Insurance and Financial, is the premier specialty insurance brokerage in Northern Ontario. With a strong presence in North Bay, Ontario, we cater to various industries including municipal, First Nations, trucking, mining, and entertainment insurance.

We're committed to delivering exceptional service to our clients, ensuring their needs are met with expert advice and customized solutions. Our team's dedication and passion for what we do have earned us a reputation as a trusted partner in the insurance industry.

Job Overview

We're seeking an experienced Customer Service Representative in Commercial Lines to join our dynamic team in North Bay, Ontario. As a key member of our team, you'll be responsible for providing legendary service directly to clients, handling inquiries, and processing transactions efficiently.

Responsibilities

  • Provide exceptional customer service to clients, responding to inquiries and resolving issues promptly.
  • Process additions, deletions, or changes to client policies on our broker management system (EPIC).
  • Ensure accurate and timely processing of transactions and renewals.
  • Communicate with insurance company personnel as required.
  • Maintain a high level of professionalism, confidentiality, and trust with clients and colleagues.

Requirements

  • Exceptional customer service and communication skills.
  • A professional demeanor at all times, maintaining confidentiality and trust.
  • Ability to work effectively in a fast-paced environment.
  • Willingness and eligibility to obtain a RIBO license.

What We Offer

  • Dedication to investing in your future through education reimbursement.
  • A supportive and inclusive culture that values diversity.
  • A comprehensive benefits package, including long-term disability.
  • A competitive pension plan.
  • Paid vacation time starting at 3 weeks.

Compensation

The salary for this position is between $45,000.00 and $60,000.00 per year, depending on experience. Additionally, you'll be eligible for bonus pay and a range of benefits, including extended health care, dental care, life insurance, and more.

Work Environment

This is a full-time, permanent position working in person, Monday to Friday, during regular business hours.