Strategic Risk Manager for Quality Improvement

5 days ago

Thunder Bay, Ontario, Canada UNAVAILABLE Full time
Job Overview

We are seeking a highly skilled Strategic Risk Manager for Quality Improvement to join our team at Ontario Health atHome. As a key member of our quality and risk management department, you will play a crucial role in supporting the advancement of an organizational culture focused on quality, patient safety, risk management, and continuous improvement.

This is an exciting opportunity for a dynamic professional with a passion for quality improvement and patient safety to make a meaningful impact on healthcare transformation in Ontario. If you are a motivated and results-driven individual who thrives in a collaborative environment, we encourage you to apply for this rewarding career opportunity.

About the Role

The successful candidate will report to the Director, Quality & Risk, and will be responsible for managing potential risks and liabilities related to quality of care and patient safety. You will provide guidance and support to leaders and staff to reduce risk for patients, staff, and the organization.

You will also support the development of risk management protocols and risk management activities addressing the safety of patients and staff. Additionally, you will manage and coordinate the adoption of provincial quality, risk, and patient safety frameworks and processes.

Key Responsibilities
  • Perform a variety of duties to manage potential risks and liabilities related to quality of care and patient safety.
  • Provide guidance and support to leaders and staff to reduce risk for patients, staff, and the organization.
  • Support the Director, Quality & Risk, in the development of risk management protocols and risk management activities addressing the safety of patients and staff.
  • Manage and coordinate the adoption of provincial quality, risk, and patient safety frameworks and processes.
  • Provide advice to leaders on the implementation of the patient safety framework, policies, and procedures to ensure high standards of quality of care, patient safety, and a Just Culture.
  • Identify opportunities for quality improvement initiatives/activities to support the adoption of best practices related to patient safety, incident reporting processes, and practices throughout the organization and with service provider organizations.
  • Monitor event reporting systems regarding patient and staff safety incidents to ensure there is timely follow-up, thorough investigation, closure of files, and compliance with regulatory requirements associated with allegations of patient abuse and incompetent service delivery.
  • Track, analyze, report trends, identify improvement opportunities, and raise issues of serious concerns or risks to senior leadership.
  • Ensure effective processes are in place for accurate record keeping and documentation of patient safety incidents.
  • Lead Quality of Care Reviews in collaboration with patient services following patient safety incidents, including incident analysis and identification of recommendations for improvement, and facilitates joint reviews with other health service providers as identified.
  • Monitor the implementation of quality improvement recommendations arising from patient safety incidents.
  • Lead or participate on committees to improve patient care processes across the continuum.
  • Work closely with Ontario Health at Home Quality & Risk teams to share quality management practices, support quality initiatives, and leverage opportunities for integration and collaboration.
  • Under direction from the Director of Quality & Risk, consult with HIROC and/or legal counsel in circumstances where it pertains to quality of care and patient safety.
  • Manage and ensure effective processes for legal claims in collaboration with the Director, Quality, and Risk.
  • Liaise with legal counsel, adjusters, and insurers and represent the organization in litigation/discovery processes.
  • Consult, coach, and participate in activities that require risk support or legal involvement, including police activity, coroner hearings, etc.
  • Act as a resource for patient services teams in coordinating Consent and Capacity Board processes and preparing for hearings, and when engaging the Office of the Public Guardian and Trustee.
  • Support the development and implementation of policies and procedures related to patient safety, risk management, and quality.
  • Provide required education/training to advance organizational knowledge of quality improvement, risk management, and patient safety principles, methods, tools, and promote a culture of patient safety.
  • Participate as a member of the local Ethics Committee and promote and facilitate the use of Ethical Frameworks.
  • Support the Director of Quality & Risk to develop and implement emergency response plans, policies, contingency planning for our organization and vulnerable patient populations.
  • Act as backup or delegate for the Director in supporting Incident Command and business continuity plans.
  • Support emergency preparedness efforts as required.
  • Manage local Infection Prevention and Control (IPAC) processes, in alignment with the provincial IPAC program.
  • Provide leadership, facilitation, education, and support of the Accreditation process, quality improvement plan, and other indicators.
  • Contribute to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions.
  • Other duties as assigned.

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