Insurance Broker
1 week ago
We are seeking an exceptional Customer Service Representative in Commercial Lines to join our team in North Bay, Ontario. This exciting opportunity will allow you to specialize in large and complex commercial risks, working closely with clients to understand their needs and provide tailored solutions.
About the Role:
- Provide legendary service to clients, ensuring their satisfaction and loyalty.
- Communicate effectively with clients through various channels, answering questions, providing advice, and collecting relevant information.
- Process policy changes, additions, and deletions accurately and efficiently using our broker management system (EPIC).
- Ensure timely and accurate processing of transactions and renewals.
- Quote premiums, update client information, and confirm coverage details.
- Act as liaison between clients, insurers, and internal teams, balancing interests and ensuring seamless communication.
- Collaborate with colleagues to assist in account receivable collection and other tasks as needed.
Qualifications:
- Excellent customer service and communication skills.
- Professional demeanor at all times, maintaining trust and confidentiality.
- Able to work effectively in a fast-paced environment.
- Willing and eligible to obtain a RIBO license within a specified timeframe.
What We Offer:
- A supportive and inclusive culture where diversity is valued.
- A comprehensive benefits package, including employee health and dental insurance, long-term disability, and life insurance.
- A competitive salary range of $45,000-$60,000 per year, based on experience.
- Ongoing training and development opportunities through our McDougall Training Team.
- Paid vacation time starting at 3 weeks.
About Us:
McDougall Insurance and Financial is proud to be an equal opportunity employer. We strive to find individuals who share our passion for delivering exceptional service and building strong relationships with our clients. If you're looking for a challenging and rewarding career in commercial insurance, we encourage you to apply.
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