Senior Revenue Manager

2 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that values its people and culture. We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and kindness. Our purpose is to create lasting impressions that stay with our guests, residents, and partners for a lifetime.

About the Role:

We are seeking a Senior Revenue Manager to support 2-3 hotels in the Americas. As a key member of our Revenue Strategy Team, you will be responsible for interpreting business analytics and developing tactical strategies to drive revenue growth. Your expertise will help our hotel teams optimize their revenue management processes and achieve their goals.

Key Responsibilities:

  • Create annual budgets and monthly forecasts for room occupancy, ADR, and revenue.
  • Interpret business analytics to inform revenue management decisions and drive performance improvement.
  • Develop and submit hotel forecasts using IDeaS G3 Revenue Management System and monitor accuracy on a weekly basis.
  • Manage inventory through all distribution channels to ensure optimal availability.
  • Lead optimal pricing strategies and analysis, and make recommendations to drive revenue growth.
  • Build consensus within the Revenue Strategy Team to move new initiatives forward.
  • Lead and present weekly Revenue Strategy and Forecast Meetings.
  • Drive total revenue management business analytics and opportunities, partnering with operations to implement new initiatives and measure results.
  • Engage with OTA Market Managers, corporate marketing, agencies, and vendors on campaign management opportunities.
  • Take ownership of merchandising strategies, including web featured package display, online upsell descriptions, GDS sequence, OTA placement, and store participation.
  • Be the business owner of Opera, BI tools, IDeaS G3 revenue management system, and future RM systems for catering, F&B, etc.

Requirements and Qualifications:

  • Degree in Revenue Management, Hotel/Lodging Management, or Business Administration.
  • 5 years of experience working in revenue management and/or hotel operations.
  • Multiple hotel revenue management experience preferred.
  • Strong knowledge of spreadsheets, pivot tables, and database use.
  • MS Office, Teams, Excel, Word, PowerPoint, Hyperion Enterprise, IDeaS G3 Revenue Management, TravelClick, Lighthouse, and Opera PMS experience preferred.
  • Excellent communication and presentation skills, with the ability to dynamically articulate and visually display data/strategies to various audiences.
  • Ability to condense complex data into meaningful strategy.
  • Strong time management skills and capacity to handle multiple tasks simultaneously.
  • Ability to present contrarian viewpoints and gain consensus through business analytics.
  • Excellent analytical, organizational, and problem-solving skills.

Four Seasons is an Equal Opportunities Employer:

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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