Senior Revenue Manager

4 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company, driven by a commitment to excellence and a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a dedication to luxury with genuine heart.

About the Role:

We are seeking a highly skilled Senior Revenue Manager to join our team. As a key member of our Revenue Strategy Team, you will be responsible for driving revenue growth and optimizing hotel performance across multiple properties in the Americas. Your expertise in revenue management will enable you to develop and implement effective strategies to maximize room revenue and drive total revenue management.

Key Responsibilities:

  • Create annual budgets and monthly forecasts for rooms occupancy, ADR, and revenue
  • Interpret business analytics to inform revenue management strategies and drive performance improvement
  • Develop and submit hotel forecasts using IDeaS G3 Revenue Management System, and monitor accuracy on a weekly basis
  • Manage inventory through all distribution channels for optimal availability
  • Lead optimal pricing strategy and analysis, and engage 3rd party expertise when necessary
  • Build consensus within the Revenue Strategy Team to drive new initiatives forward
  • Lead and present weekly Revenue Strategy and Forecast Meetings
  • Drive total revenue management business analytics and opportunities, partnering with operations to implement new initiatives and measure results
  • Engage with OTA Market Managers, and liaise regularly with corporate marketing, agencies, and vendors on campaign management opportunities
  • Take ownership of merchandising strategies, including web featured package display, online upsell descriptions, GDS sequence, OTA placement, and store participation
  • Business owner of Opera, BI tools, IDeaS G3 revenue management system, and future RM systems for catering, F&B, etc.

Requirements and Qualifications:

  • Degree in Revenue Management, Hotel/Lodging Management, or Business Administration
  • 5 years of experience working in revenue management and/or hotel operations
  • Multiple hotel revenue management experience preferred
  • Experience and strong knowledge of spreadsheets, pivot tables, and database use
  • MS Office, Teams, Excel, Word, PowerPoint, Hyperion Enterprise, IDeaS G3 Revenue Management, TravelClick, Lighthouse, and Opera PMS experience preferred
  • Excellent communication and presentation skills, with the ability to dynamically articulate and visually display data/strategies to various audiences
  • Ability to condense complex data into meaningful strategy
  • Strong time management skills and capacity to handle multiple tasks simultaneously
  • Ability to present contrarian viewpoints and gain consensus through business analytics
  • Excellent analytical, organizational, and problem-solving skills

Four Seasons is an Equal Opportunities Employer:

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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