Senior IT Support Specialist

1 month ago


London, Ontario, Canada CB Canada Full time

Seeking a talented Senior IT Support Specialist to join our team at CB Canada. As an experienced professional in IT support, you will be responsible for providing high-level technical support to businesses, including troubleshooting, analysis, and resolution of complex technical issues. In this role, you will work closely with level 1 and 2 technicians, escalating issues as needed and taking ownership of advanced technical projects.

About the Role

This is a full-time permanent position with a competitive salary and comprehensive benefits package. The successful candidate will have a strong background in server/desktop/networking experience, with advanced knowledge of desktop operating systems, Microsoft Office applications, and networked workstation and server configurations. You will also have excellent communication and customer relationship skills, with the ability to effectively communicate with customers, coworkers, and management.

Key Responsibilities
  • Provide high-level technical support to businesses, including troubleshooting, analysis, and resolution of complex technical issues
  • Work closely with level 1 and 2 technicians, escalating issues as needed and taking ownership of advanced technical projects
  • Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures
  • Assist the team with technology projects and deployments as needed
  • Regularly communicate with customers, coworkers, and management
Requirements
  • 5+ years of server/desktop/networking experience
  • Previous experience working in an MSP a plus
  • A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus
  • Advanced knowledge of desktop operating systems, Microsoft Office applications, and networked workstation and server configurations
  • Excellent communication and customer relationship skills
Benefits
  • Full-time permanent position
  • Competitive salary: $80,000 - $110,000 per year
  • Comprehensive benefits package, including extended health care, dental care, life insurance, and $500/year healthcare spending account
  • Vacation and paid time off

We value diversity and inclusion in our workplace and welcome candidates from diverse backgrounds. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process.



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