Senior Operations Manager
3 days ago
We are seeking a highly skilled Senior Operations Manager to join our team at Pareto FM. In this role, you will be responsible for overseeing the day-to-day operations of our services across multiple sites in London.
Key Responsibilities:
- Manage and oversee the daily operations of our services, including management of Pareto teams and specialist service partners.
- Conduct weekly operational briefings with client representatives to discuss operational challenges and opportunities.
- Produce monthly management reports detailing all services across all sites, as well as quarterly strategic reviews for senior stakeholders.
- Ensure that all base services are delivered without exception, reporting weekly/monthly/quarterly to ensure all contract requirements are met.
- Act as the senior point of decision making for the team and key point of escalation to ensure clients are free to manage at a strategic level.
- Manage core subcontractors effectively, ensuring they operate in line with their specifications and deliver value for money.
- Complete quarterly audit reviews with core subcontractors, including SLA scoring.
- Provide support for large-scale projects across the portfolio.
Additional Important Areas:
- Health & Safety Management
- Service Delivery
- People Management
- Client Liaison
Essential Criteria:
- Suitable recent and relevant FM experience
- A minimum of IOSH Managing Safely qualified or equivalent
- Strong knowledge of FM service delivery across all service lines
- Excellent planning and organisational skills
- Excellent verbal written communication and presentation skills
- Strong IT skills
- Ability to manage own workload and work on own initiative
- Ability to work in and adapt to a rapidly changing environment
- Comfortable challenging poor standards or behaviour and implementing change
- Ability to work cooperatively with others to complete tasks and implement process improvements
- Multisite FM management experience preferred
The ideal candidate will have a strong background in FM service delivery, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
About the Role:
This is a full-time position based in London, and we offer a competitive salary range of £55,000 - £65,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance.
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