Emergency Medical Call Taker

2 weeks ago


Victoria, British Columbia, Canada Provincial Health Services Authority Full time
Job Overview

We are seeking an Emergency Medical Call Taker to join our team at the Provincial Health Services Authority. As a key member of our dispatch operations centre, you will be responsible for providing critical support to the public in emergency medical situations.

About the Role

The role of Emergency Medical Call Taker is a challenging and rewarding opportunity to make a difference in people's lives. You will be the first point of contact in 911 calls directed to ambulance services, using exceptional customer service skills to remain calm and focused in high-pressure situations.

Responsibilities
  • Use critical thinking and problem-solving skills to prioritize multiple competing tasks and communicate clearly with callers
  • Take a leadership role while actively building relationships with team members and callers
  • Actively seek win-win solutions, maintaining professionalism in cases of healthy conflict
Requirements

To be successful in this role, you will need:

  • Completion of Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C
  • 2+ years' experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English
Benefits

As an employee of the Provincial Health Services Authority, you will enjoy a comprehensive benefits package, including:

  • A competitive salary of $32.60 per hour
  • Access to professional development opportunities through our in-house training programs
  • A comprehensive pension plan and psychological health & safety programs
  • Access to WorkPerks, a premium discount program offering local and national discounts
Location

This role is based at the Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1.



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