Emergency Medical Call Taker Specialist

4 weeks ago


Victoria, British Columbia, Canada Provincial Health Services Authority Full time
Overview

As a key member of the Provincial Health Services Authority team, you will be responsible for providing exceptional customer service as an Emergency Medical Call Taker (EMCT) in our Langford Dispatch Operations Centre.

Salary and Benefits

The successful candidate will be offered a competitive hourly wage of $32.60, with a comprehensive benefits package including a municipal pension plan, psychological health & safety programs, and holistic wellness resources. Generous vacation entitlements and access to WorkPerks, a premium discount program, are also available.

Job Description

The role of EMCT is the first point of contact in 911 calls directed to ambulance services. Working in a fast-paced call-centre environment, you will provide support to the public via telephone in emergency medical situations. This role requires excellent communication skills, the ability to remain calm under pressure, and adapt quickly to dynamic situations.

Key Responsibilities:
  • Provide exceptional customer service while maintaining composure in high-pressure situations.
  • Prioritize multiple tasks effectively, using problem-solving skills and clear communication.
  • Take a leadership role in building relationships with team members and callers.
Requirements

To succeed in this role, you must have:

  • Completion of Grade 12 or equivalent.
  • Valid certificates in Standard First Aid and CPR Level C.
  • At least 2 years' experience in customer service.
  • Experience in a call centre is an asset.
  • Fluent spoken and written English.
  • Minimum typing speed of 30WPM.
What We Offer

We invite you to join our team at BC Emergency Health Services, part of the Provincial Health Services Authority. As a valued employee, you will enjoy:

  • A safe, inclusive, and welcoming work environment.
  • Ongoing training and development opportunities, including San'yas Indigenous Cultural Safety Training and Core Linx for Leadership roles.
  • Access to over 2,000 courses through our in-house training programs.
About Us

BC Emergency Health Services provides provincial emergency medical care and patient transfer services. We value diversity, equity, and inclusion in our workplace and strive to create a culture that supports reconciliation and collaboration with Indigenous Peoples.



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