
Emergency Health Services Coordinator
2 weeks ago
Job Summary:
">We are seeking a skilled Emergency Medical Call Taker (EMCT) to join our team at the Provincial Health Services Authority. As an EMCT, you will be the first point of contact in 911 calls directed to ambulance services.
">About the Role:
">In this dynamic and challenging role, you will provide exceptional customer service while remaining calm and focused in stressful situations. You will prioritize multiple tasks, use problem-solving skills, and communicate effectively with callers and team members.
">Key Responsibilities:
">- ">
- Provide timely and effective support to callers in emergency medical situations">
- Prioritize tasks, manage competing demands, and maintain a high level of productivity">
- Communicate clearly and empathetically with callers and team members">
- Maintain accurate records and reports">
Requirements:
">To be successful in this role, you will need:
">- ">
- A Grade 12 diploma or equivalent">
- A valid certificate in Standard First Aid and CPR Level C">
- At least 2 years of experience in customer service">
- Fluent spoken and written English">
- A minimum typing speed of 30WPM">
Working Conditions:
">This is an irregular full-time position, requiring work shifts on weekdays and weekends, as well as rotational shifts and statutory holidays. The successful candidate must be available to work in a 24/7 environment.
">Salary: $32.60 per hour
">Location: Langford Dispatch Operations Centre, Victoria, BC
">About Us:
">The Provincial Health Services Authority provides specialized health services to people throughout British Columbia. We value diversity and are committed to creating a welcoming and inclusive environment for all employees.
">Benefits:
">We offer a comprehensive benefits package, including a municipal pension plan, psychological health and safety programs, holistic wellness resources, and access to professional development opportunities.
">How to Apply:
">Please visit our website to apply for this opportunity.
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