Front Desk Hospitality Specialist
4 days ago
We are seeking a skilled Front Desk Hospitality Specialist to join our team at the Best Western Fernie Plus Mountain Lodge.
About the RoleThis is a permanent position with a 40-hour workweek, offering a competitive salary and a comprehensive benefits package.
Key Responsibilities- Register arriving guests and assign rooms in a friendly and efficient manner
- Process group arrivals and departures, ensuring seamless transitions for our guests
- Take, cancel, and change room reservations while maintaining an up-to-date inventory of vacancies and room assignments
- Provide valuable insights about local points of interest to enhance our guests' experiences
- Process guest departures, calculate charges, and receive payments accurately and promptly
- Balance cash and complete balance sheets, cash reports, and related forms with precision
- Maintain accurate records of reservations and room assignments to ensure smooth operations
- Follow established emergency and safety procedures to ensure the well-being of our guests and staff
- Perform various clerical duties, including faxing, filing, and photocopying, as needed
- Answer phone calls and relay messages efficiently and professionally
- Assist guests with special needs, providing personalized support and care
- Contact guests to deliver requested wake-up calls, enhancing their stay with us
- Deliver exceptional customer service, exceeding expectations and building loyalty among our valued guests
- No degree, certificate, or diploma required; we provide on-the-job training
- Experience not necessary; a willingness to learn and grow with our team is essential
- English language proficiency required, reflecting our primary language of operation
The estimated annual salary for this role is $42,000 - $55,000 based on industry standards and regional factors.
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