Hospitality Front Office Coordinator
2 weeks ago
The Best Western Fernie Plus Mountain Lodge is seeking a skilled and enthusiastic Hospitality Front Office Coordinator to join our team. This permanent position offers an attractive salary of $42,000 per year, along with a comprehensive benefits package.
About the RoleWe are looking for a highly organized and detail-oriented individual who can effectively manage the front desk operations, handle guest arrivals and departures, and maintain accurate records. The ideal candidate will possess excellent communication and problem-solving skills, ensuring seamless interactions with guests and colleagues alike.
Key Responsibilities- Process guest arrivals and departures efficiently, handling room assignments, key management, and other related tasks.
- Manage reservations, cancellations, and changes in a timely manner, utilizing computer systems to ensure accuracy.
- Provide exceptional customer service, responding to guest inquiries, and resolving any issues that may arise.
- Maintain a high level of professionalism, adhering to company policies and procedures while upholding the highest standards of customer satisfaction.
- Collaborate with the housekeeping and maintenance teams to ensure seamless room preparation and any necessary repairs or replacements.
- No degree, certificate, or diploma required; we provide on-the-job training.
- Ability to work well under pressure, managing multiple tasks simultaneously and maintaining composure in fast-paced situations.
- Excellent verbal and written communication skills, with proficiency in basic math calculations.
- Able to work independently and as part of a team, demonstrating adaptability and flexibility.
- Familiarity with hotel software and systems, such as property management systems (PMS).
- Competitive salary of $42,000 per year.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for career growth and professional development within the Best Western Fernie Plus Mountain Lodge.
- A dynamic and supportive work environment, emphasizing teamwork and collaboration.
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