Hospitality Front Office Coordinator

2 weeks ago


Fernie, Canada Best Western Fernie Plus Mountain Lodge Full time
Overview

The Best Western Fernie Plus Mountain Lodge is seeking a skilled and enthusiastic Hospitality Front Office Coordinator to join our team. This permanent position offers an attractive salary of $42,000 per year, along with a comprehensive benefits package.

About the Role

We are looking for a highly organized and detail-oriented individual who can effectively manage the front desk operations, handle guest arrivals and departures, and maintain accurate records. The ideal candidate will possess excellent communication and problem-solving skills, ensuring seamless interactions with guests and colleagues alike.

Key Responsibilities
  • Process guest arrivals and departures efficiently, handling room assignments, key management, and other related tasks.
  • Manage reservations, cancellations, and changes in a timely manner, utilizing computer systems to ensure accuracy.
  • Provide exceptional customer service, responding to guest inquiries, and resolving any issues that may arise.
  • Maintain a high level of professionalism, adhering to company policies and procedures while upholding the highest standards of customer satisfaction.
  • Collaborate with the housekeeping and maintenance teams to ensure seamless room preparation and any necessary repairs or replacements.
Requirements
  • No degree, certificate, or diploma required; we provide on-the-job training.
  • Ability to work well under pressure, managing multiple tasks simultaneously and maintaining composure in fast-paced situations.
  • Excellent verbal and written communication skills, with proficiency in basic math calculations.
  • Able to work independently and as part of a team, demonstrating adaptability and flexibility.
  • Familiarity with hotel software and systems, such as property management systems (PMS).
Benefits
  • Competitive salary of $42,000 per year.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for career growth and professional development within the Best Western Fernie Plus Mountain Lodge.
  • A dynamic and supportive work environment, emphasizing teamwork and collaboration.

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