Front Desk Associate
2 weeks ago
The Best Western Fernie Plus Mountain Lodge is seeking a highly skilled and enthusiastic Front Desk Associate to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay with us is memorable.
About the RoleThis is a permanent position working 40 hours per week, offering a competitive salary of $45,000 per year. The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as required, ensuring accurate and up-to-date information.
- Provide valuable information on hotel facilities and services, such as dining options and local attractions.
- Offer general information about points of interest in the area, enhancing the guest experience.
- Exchange foreign currency and process guests' departures, calculating charges and receiving payments accurately.
- Balance cash and complete balance sheets, cash reports, and related forms, maintaining high levels of accuracy.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless operations.
- Follow emergency and safety procedures, prioritizing the well-being of our guests and staff.
- Perform various clerical duties, including faxing, filing, photocopying, and answering telephones.
- Relay telephone calls and messages efficiently, maintaining clear communication channels.
- Contact customers to deliver requested wake-up calls, ensuring prompt service.
- Provide exceptional customer service, addressing any concerns or issues promptly and professionally.
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Hotel Front Desk Associate
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Fernie, Canada Best Western Fernie Plus Mountain Lodge Full timeJob SummaryWe are seeking a detail-oriented Hotel Front Desk Associate to join our team at the Best Western Fernie Plus Mountain Lodge. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences from arrival to departure.About the RoleThis is a permanent position offering 40 hours of work per week.The ideal...
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Fernie, Canada Best Western Fernie Plus Mountain Lodge Full timeJob SummaryThe Front Desk Clerk at Best Western Fernie Plus Mountain Lodge is responsible for registering arriving guests, assigning rooms, and processing group arrivals and departures. The ideal candidate will have excellent communication skills and be able to provide exceptional guest service.Key ResponsibilitiesRegister arriving guests and assign...
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Hotel Front Desk Representative
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Fernie, Canada Best Western Fernie Plus Mountain Lodge Full timeJob Summary:Best Western Fernie Plus Mountain Lodge is seeking a skilled Front Desk Clerk to provide exceptional guest service and maintain a smooth operation of our hotel.Key Responsibilities:Register and assign rooms to arriving guests, ensuring seamless check-in and check-out processesProcess group arrivals and departures, taking into account room...
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Hotel Front Desk Representative
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Front Desk Hospitality Specialist
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Hospitality Front Office Coordinator
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front desk agent
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hostel manager
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Fernie, Canada Himalayan Spice Bistro Ltd. Full timeEducation: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksDevelop and implement policies and procedures for daily operationsRecruit and hire staffSupervise staffPerform front desk dutiesImplement marketing activitiesArrange for and oversee maintenance activitiesAddress customers' complaints or concernsAssist...
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Fernie, Canada Best Western Fernie Plus Mountain Lodge Full timeEducation: Expérience: EducationNo degree, certificate or diplomaWork settingHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide general information about points of interest in the areaProcess guests' departures, calculate charges and receive paymentsBalance...