Reservations Supervisor

2 days ago


Stratford, Ontario, Canada The Bruce Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Bruce Hotel. As a key member of our operations team, you will be responsible for coordinating activities with other departments, establishing work schedules, and ensuring that safety standards and departmental policies are met.

Key Responsibilities
  • Coordinate activities with other work units or departments to ensure seamless operations
  • Establish and maintain work schedules and procedures to optimize productivity
  • Perform same duties as workers supervised to stay up-to-date with job requirements
  • Prepare and submit reports to management on a regular basis
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Coordinate, assign, and review work to ensure timely completion and high quality
  • Hire and train staff in job duties, safety procedures, and company policies
  • Supervise staff to ensure they are meeting performance expectations
  • Ensure that safety standards and departmental policies are met at all times
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a related field
  • Or equivalent experience
Work Conditions and Physical Capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Tight deadlines
  • Combination of sitting, standing, walking
Health Benefits
  • Health care plan
  • Permanent work term
  • English language required
  • 30 to 40 hours per week


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