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Reservations Supervisor

2 months ago


Stratford, Ontario, Canada The Bruce Hotel Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Bruce Hotel. As a key member of our reservations department, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities
  • Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure seamless operations.
  • Work Procedures: Establish and maintain work schedules and procedures to ensure efficiency and productivity.
  • Staff Supervision: Supervise staff and perform same duties as workers supervised to ensure quality and consistency.
  • Reporting and Analysis: Prepare and submit reports to management on a regular basis, providing analysis and recommendations for improvement.
  • Client Service: Assist clients/guests with special needs, providing exceptional customer service and ensuring their needs are met.
  • Staff Development: Hire and train staff in job duties, safety procedures, and company policies to ensure they are equipped to perform their roles effectively.
  • Quality Control: Ensure that safety standards and departmental policies are met, maintaining a safe and healthy work environment.
Work Environment

The Reservations Supervisor will work in a fast-paced environment, requiring attention to detail, strong organizational skills, and the ability to work under tight deadlines. The successful candidate will be able to stand for extended periods, work a combination of sitting, standing, and walking, and maintain a high level of productivity in a dynamic environment.

Benefits
  • Health Benefits: We offer a comprehensive health care plan to ensure the well-being of our employees.
  • Work Term: This is a permanent position, offering stability and security.
  • Work Language: English is the primary language of communication in this role.
  • Hours: The successful candidate will work 30 to 40 hours per week, depending on business needs.