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Hotel Front Desk Associate

2 months ago

Port Hastings, Nova Scotia, Canada 3051939 Nova Scotia Ltd. oa HI Port Hawkesbury Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 3051939 Nova Scotia Ltd. o/a HI Port Hawkesbury. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Exchange foreign currency and process guests' departures, calculating charges and receiving payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management.
  • Clerical duties, such as faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Assist guests with special needs, providing additional support and accommodations as required.
  • Contact guests to deliver requested wake-up calls and provide general information about hotel services and amenities.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in the hospitality industry, preferably in a front desk or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work under pressure and maintain a high level of productivity in a fast-paced environment.
  • Attention to detail and organizational skills, with the ability to maintain accurate records and files.
  • Computer and technology skills, including proficiency in multi-line switchboard systems and word processing software.
Work Environment:

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests. As a Hotel Front Desk Clerk, you will be working in a team environment, with opportunities for professional growth and development.

Language:

The primary language of work is English.

Work Schedule:

This is a permanent position, with a work schedule of 30-40 hours per week.