Customer Service Representative

4 weeks ago


Markham, Ontario, Canada BMO Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at BMO. As a Customer Service Representative, you will be responsible for delivering exceptional service to our customers and providing them with the best possible experience.

Key Responsibilities

  • Provide exceptional customer service and support to our customers
  • Identify customer needs and provide advice and guidance on financial solutions
  • Work collaboratively with our team to deliver the desired customer experience
  • Support operational activities such as inventory management and escalated service requests
  • Manage and reconcile cash transactions between treasury and various branch units
  • Execute routine tasks within relevant service level agreements
  • Act as a key member of a collaborative and versatile branch and market team

Requirements

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists

What We Offer

We offer a competitive salary and a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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