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Supervisor, Counselling Operations

2 months ago

Vancouver, British Columbia, Canada Langara College Full time
Job Title: Supervisor, Counselling Operations

About the Role:

The Supervisor, Counselling Operations is a key member of the Counselling Services team at Langara College. This role oversees the administrative operations of the department, supervising Assistants and supporting the Counselling team in providing high-quality services to students.

Key Responsibilities:

  • Supervise and manage the day-to-day tasks of Assistants, ensuring efficient and effective delivery of services.
  • Support the Counselling team in developing and implementing front-line procedures, policies, and protocols.
  • Oversee the maintenance of a safe, inclusive, and welcoming student-facing working environment, in consultation with the Department Chair.
  • Perform all duties according to work performance standards set by the College.

Qualifications and Requirements:

  • Two-year Diploma or Associate Degree in a related discipline such as social work, psychology, counseling, business administration, etc.
  • Six (6) years' recent relevant experience, including:
    • Providing support services to individuals
    • Office administration/office management
    • Overseeing operations and implementing processes
    • At least two years' supervisory experience, overseeing two or more employees
  • An equivalent combination of education and experience may be considered
  • Experience managing confidential student files
  • Experience working with clinical scheduling software, such as Titanium, an asset
  • Experience serving individuals presenting with mental or physical distress
  • Knowledge of and/or training in mental health policies and guidelines, mental health/suicide first aid, etc. an asset

Skills and Abilities:

  • Effective oral and written communication skills in English
  • Ability to supervise, plan, schedule, train, and evaluate the work of employees
  • Ability to communicate effectively with community members in a diverse and multicultural environment
  • Effective listening and interpersonal skills, including strong cultural awareness and respect for cultural differences
  • Demonstrated ability to compose correspondence, generate materials and documents
  • Excellent problem-solving, organizational, and multi-tasking skills, with ability to set priorities and act
  • Ability to implement and operationalize a counselling services triage process
  • Ability to maintain confidential information in a responsible manner
  • Ability to act pro-actively and with self-initiative in a team environment
  • Ability to work in a leadership role and as a member of the team
  • Demonstrated supervisory skills
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own
  • Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
  • Demonstrated excellent ability to use mature judgment, diplomacy, tact, and discretion, particularly in stressful situations
  • Ability to work with frequent interruptions
  • Familiarity with Microsoft 365 and demonstrated ability to use and produce spreadsheets using Microsoft Excel
  • Ability to update website content
  • Keyboarding skills of 45 wpm

Working Hours and Days: Monday to Friday, 8:30am to 4:30pm