Customer Service Coordinator

1 day ago


Saskatoon, Saskatchewan, Canada Executive Aviation Full time

Airport Operations Lead:

Executive Aviation is seeking a highly skilled Airport Operations Lead to join our Customer Service team in Saskatoon. This individual will be responsible for leading and coordinating the above-wing experience for our customers.

Key Responsibilities:

  • Schedule Customer Service agents
  • Check for updates from OCC and report to the proper airport authorities
  • Review flight logs to ensure all billable items have been captured
  • Track passenger counts for monthly airport submission and review with General Manager
  • Attend airport meetings with General Manager
  • Update IFIDS
  • Meet with local General Manager to discuss employees or operational challenges
  • Complete daily ops logs in vortex
  • Ensure all baggage deliveries have been completed
  • Weekly passenger numbers to airport for the following week
  • Ensuring international packages are prepared and stocked
  • Bridge aircraft
  • Complete the shift planning board
  • Work positively with airline crew
  • Ability to work outside in all types of weather
  • Update Monthly information and tips board
  • Ordering of airline specific stock
  • Handling of lost and found items based on airline specific procedures
  • Light grooming duties
  • Other duties as assigned

Qualifications:

  • 2 years' Counter Agent experience, with gradual increase in responsibilities is an asset
  • A RAIC/ Security Clearance pass
  • Strong customer service skills
  • Great attention to detail
  • Previous experience managing/ building a schedule would be an asset
  • Previous Airport customer service experience would be an asset

What We Offer:

Executive Aviation offers a competitive salary range of $19.80-$25.00/hour, comprehensive Health benefits for all part- and full-time team members, and fantastic flight benefits with the airlines that we support.



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