Customer Service Coordinator
1 month ago
Airport Operations Lead:
Executive Aviation is seeking a highly skilled Airport Operations Lead to join our Customer Service team in Saskatoon. This individual will be responsible for leading and coordinating the above-wing experience for our customers.
Key Responsibilities:
- Schedule Customer Service agents
- Check for updates from OCC and report to the proper airport authorities
- Review flight logs to ensure all billable items have been captured
- Track passenger counts for monthly airport submission and review with General Manager
- Attend airport meetings with General Manager
- Update IFIDS
- Meet with local General Manager to discuss employees or operational challenges
- Complete daily ops logs in vortex
- Ensure all baggage deliveries have been completed
- Weekly passenger numbers to airport for the following week
- Ensuring international packages are prepared and stocked
- Bridge aircraft
- Complete the shift planning board
- Work positively with airline crew
- Ability to work outside in all types of weather
- Update Monthly information and tips board
- Ordering of airline specific stock
- Handling of lost and found items based on airline specific procedures
- Light grooming duties
- Other duties as assigned
Qualifications:
- 2 years' Counter Agent experience, with gradual increase in responsibilities is an asset
- A RAIC/ Security Clearance pass
- Strong customer service skills
- Great attention to detail
- Previous experience managing/ building a schedule would be an asset
- Previous Airport customer service experience would be an asset
What We Offer:
Executive Aviation offers a competitive salary range of $19.80-$25.00/hour, comprehensive Health benefits for all part- and full-time team members, and fantastic flight benefits with the airlines that we support.
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