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Customer Service Coordinator

1 month ago

Saskatoon, Saskatchewan, Canada NBC Full time
Operations Agent Job Description

We are seeking an Operations Agent to join our team at National Bank. As a key member of our team, you will play a vital role in supporting our clients and colleagues.

Your primary responsibilities will include:

  • Welcome clients to the branch and direct them to the right resource person
  • Provide exceptional customer service in person, on the phone, and via email
  • Maintain a welcoming and professional atmosphere in common spaces for the team and clients
  • Organize conference room schedules for clients
  • Coordinate events and conferences with internal/external partners
  • Perform various daily administrative tasks (e.g., mail, document distribution and filing, supply ordering)
About the Role

This is a great opportunity to work in a dynamic environment where you can develop your skills and expertise. Our National Bank Financial – Wealth Management team has close to 1,000 investment advisors who manage assets for over 400,000 clients across 100 branches.

You will report directly to the Regional Manager and work closely with a team of investment advisors. We offer a flexible work arrangement that includes a hybrid remote/in-office model, flexible scheduling, and generous leave policies to help you achieve work-life balance.

To be successful in this role, you should have:

  • A high school diploma and 2.5 years of relevant experience or a college diploma and 6 months of relevant experience
  • A college diploma in administration, an asset
  • Experience working in financial services, an asset
  • Practical knowledge of Excel, Word, and Outlook
  • Ability to adapt to change and work under pressure
  • Strong organizational and priority management skills
What You'll Bring

We're looking for individuals who possess excellent communication and teamwork skills. If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Benefits and Perks

In addition to competitive compensation, you'll be eligible for a wide range of benefits, including:

  • A health and wellness program with many options
  • Flexible group insurance
  • A generous pension plan
  • An Employee Share Ownership Plan
  • An Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • A telemedicine service
  • A virtual sleep clinic

We strive to create a positive employee experience by fostering a dynamic work environment and providing cutting-edge collaboration tools. Your input and ideas are valued, and regular feedback and ongoing communication are encouraged.

National Bank Values

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to make a positive impact on people's lives. Our core values of partnership, agility, and empowerment guide us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.