Customer Service Representative
5 hours ago
About the Role
As a Customer Service Representative - Billing Solutions Specialist at Northbridge Financial Corporation, you will play a key role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to client inquiries and resolve billing-related issues in a timely and professional manner.
The ideal candidate will have excellent communication skills, a strong understanding of billing processes, and the ability to work independently with minimal supervision. You will also be responsible for maintaining accurate records, resolving conflicts, and escalating complex issues to senior representatives as needed.
Key Responsibilities
- Respond to client inquiries via phone, email, or chat
- Resolve billing-related issues, including disputes and discrepancies
- Maintain accurate records of client interactions and transactions
- Escalate complex issues to senior representatives as needed
Requirements
- 2 years of front-line customer service experience
- Fully bilingual in French and English
- Excellent communication and problem-solving skills
- Able to work independently with minimal supervision
What We Offer
- Competitive salary range: $60,000 - $80,000 per year
- Benefits package, including health and dental insurance, RRSP matching, and more
- Opportunities for career growth and development
- A dynamic and supportive work environment
About Us
Northbridge Financial Corporation is a leading Canadian P&C insurer, committed to providing exceptional customer service and innovative solutions to our clients. Our team is passionate about creating a positive and inclusive workplace culture, where employees feel valued and empowered to succeed.
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