Assistant Guest Service Manager

6 months ago

NiagaraontheLake, Canada Niagara's Finest Hotels Full time

Niagara's finest Hotels is currently seeking a full time Assistant Guest Service Manager to join our growing Front Office Team

This is an excellent opportunity for those with a high level of Guest service experience looking to take the next steps in their career.

**What you'll be responsible for**:

- Assist the Front Office Manager with any and all responsibilities as directed by the Front Office Manager; comment card recovery, and scheduling.
- Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager’s and Special Event Manager.
- Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities.
- Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Ensures that Team Members are aware of, and follow all standards and procedures.
- Ensures Team Members follow safety policies and procedures.
- Monitors cost and revenues on a daily basis.
- Coordinates Guest’s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
- Maintains a constant awareness of community events.
- Liaisons with the community and develops new contacts whenever required.
- Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region.
- Provides guests with information and reservations whenever requested.
- All other duties as assigned.
- Assists other departments as required.
- Replenishes daily floats to maintain levels.
- Forecasts reports for the hotel.
- Filling Front Office Manager shifts when required.
- Assists the Front Office Team Members when necessary.

**What you'll bring to the Team**:

- Minimum three (3) years hospitality experience; Supervisory experience an asset.
- Excellent computer skills
- Basic accounting principles an asset
- Previous up-selling and/or sales experience is considered an asset.
- Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.
- Reliable transportation to Niagara on the Lake
- Ability to work days, evenings, weekends and holidays

**What's in it for you**:

- RRSP Matching & Benefits
- Profit sharing
- Discounts on hotel stays, restaurant visits, spa services and treatments
- Career advancement opportunities
- Company social events and recognition programs
- Tuition reimbursement
- **Accessibility accommodations can be provided throughout the recruitment process upon request. **_

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

**Benefits**:

- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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