Events and Conference Services Manager

5 months ago


Niagara Falls, Canada Marriott on the Falls Full time

Located on the brink of one of the world’s greatest natural wonders, the Marriott on the is minutes away from area attractions, world-class wineries, golf and casinos.

With 404 guestrooms and suites Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much-needed vacation, our mission is to always exceed the expectations of our guests.

**Summary of Responsibilities**:
At the Niagara Falls Marriott on the Falls, our Conference Services operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of _putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence._ We are currently searching for an **Conference Services and Events Manager** who is positive and a creative individual to join our growing Conference Services and Events Team. Reporting to the Director of Conference Services and Events of the Marriott Niagara Falls, responsibilities include but are not limited to:

- Providing professional, friendly, and engaging service, which is demonstrated during all interactions with all clients and associates.
- Responsible for contacting clients, preparing all event documentation, and ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Acts as liaison between sales person and client throughout the event process (pre-event, event, post-event).
- Coordinates planning for banquets, conferences and special events, including consulting with sales and food and beverage to establish goals, services required, and fee schedules.
- Manages meeting space for small to large-sized assigned groups.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Participates in client site inspections and assists with the sales process as necessary.
- Facilitates various meetings as necessary (Banquet Event Order meeting, pre-cons etc.).
- Up-sells products and services throughout the event process.
- Solve problems and/or suggest alternatives to previous arrangements.
- Adheres to all Marriott and company standards, policies, and procedures.
- Performs other duties as assigned to meet business needs.

**Requirements**:

- Minimum of 3-year Events and Conferences services experience required.
- Degree/Diploma from an accredited University/College in Hotel and Restaurant Management, Hospitality, Business Administration, or related major considered an asset.
- Proficiency with computers and software programs, including Microsoft Word, Microsoft Excel and CI/TY.
- Flexibility with schedules, including mornings, evenings, weekends and holidays.
- Ability to provide excellent customer service throughout the entire customer experience.
- Command of the English language both written and verbal.
- Pleasant and outgoing personality with demonstrated organizational skills.
- Willingness to work in a team environment and assist others within the department when needed.
- A detail orientated individual.
- Must be able to work with mínimal direct supervision.

**Some Benefits our Marriott Associates Enjoy**:

- Growth and development opportunities within the Hotel.
- Immediate access to the Company’s Health and Dental plan.
- Working with professional and great team members under Marriott Standards
- Complimentary daily staff meal.
- Immediate access to the Friends and Family hotel discounts at any participating Marriott, Delta and Starwood brands hotels worldwide.
- Complimentary Staff parking; complimentary.
- Complimentary Company sponsored events.
- **#P**_

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Ability to commute/relocate:

- Niagara Falls, ON L2G 3W7: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Niagara Falls, Canada Canadian Niagara Hotels Full time

    Located on the brink of one of the world’s greatest natural wonders, the Marriott on the is minutes away from area attractions, world-class wineries, golf and casinos. With 404 guestrooms and suites Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms...


  • Niagara Falls, Ontario, Canada Howard Johnson Express Inn Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at Howard Johnson Express Inn. In this role, you will be responsible for coordinating seminars, conferences, and other events. You will also provide administrative support to our staff, ensuring the smooth operation of our...


  • Niagara Falls, Canada Americana Resort Inc. Full time

    **Position Summary**: To oversee the daily operations of the Banquet and Conference Centre while ensuring the highest level of service to our guests and clients. This role is predominantly evenings and weekends. **Primary Responsibilities**: - Actively recruits, interviews, hires, trains and evaluates Food & Beverage Team Members as required. - Provides...


  • Niagara-on-the-Lake, Ontario, Canada White Oaks Conference Resort & Spa Full time

    Job TitleSenior Event Operations ManagerAbout the JobWe are seeking a highly skilled Senior Event Operations Manager to join our team at White Oaks Conference Resort & Spa. As a key member of our events team, you will be responsible for ensuring the smooth execution of conferences, meetings, and other events.Key ResponsibilitiesManage event logistics,...


  • Niagara Falls, Ontario, Canada Hornblower Cruises and Events Full time

    About the RoleWe are seeking a highly skilled and experienced Safety Services Shift Manager to join our team at Hornblower Cruises and Events. As a key member of our safety team, you will be responsible for ensuring the safety and well-being of our guests and employees while maintaining the highest level of public safety.Key ResponsibilitiesOversee and...

  • Assistant Manager

    5 months ago


    Niagara Falls, Canada Americana Conference Resort and Spa Full time

    **Primary Responsibilities** - Ensure the Snack Bar is fully operational in terms of both quality and adequate staffing to service guests. - Continually interacts with team members to motivate and encourage them in the daily performance of their duties. - Conduct pre and post shift meetings with team members. - Assist team members in reconciling end of shift...

  • Spa Manager

    5 months ago


    Niagara Falls, Canada Americana Conference Resort and Spa Full time

    **Responsibilities**: - Develop and manage performance targets and analysis of weekly, monthly and annual goals and strategy to increase retention and satisfaction. - Develop and implement marketing strategies focused on achieving goals, client acquisition, and internal referrals. - Ensure the Spa operating procedures and polices are implemented and updated...

  • Event Set Up Lead

    5 months ago


    Niagara, Canada Pillar and Post Full time

    Pillar and Post is actively seeking a part time Team Lead for our Banquet Team! **What you'll be doing**: - To lead in the set up function space as required both in house and off-site. - To lead in the service function according to established Standard Operating procedures. - To manage the service of each function as the lead hand. - Tear down at functions...


  • Niagara Falls, Canada Americana Conference Resort and Spa Full time

    Shifts are from 3pm to 11pm or 4pm to 12am - Collect assigned job routine and other duties as required. - Vacuum carpets, wash floors, and clean upholstery in Common areas of the resort. - Clean, dust and polish common areas. - Clean Common area bathrooms and restock as required. - Remove and replace used towels from the waterpark. - Remove used linen and...


  • Niagara Falls, Canada Americana Conference Resort and Spa Full time

    Shifts are from 3pm to 11pm or 4pm to 12am - Collect assigned job routine and other duties as required. - Vacuum carpets, wash floors, and clean upholstery in Common areas of the resort. - Clean, dust and polish common areas. - Clean Common area bathrooms and restock as required. - Remove and replace used towels from the waterpark. - Remove used linen and...


  • Niagara Falls, Canada Hornblower Cruises and Events Full time

    City Experiences is seeking a Safety Services Shift Manager for our City Cruises operation in Niagara Falls. About You: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About the Opportunity: The Safety Services Shift Manager is responsible for overseeing and assisting the Safety Services Team...


  • Niagara Falls, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Safety Services Shift Manager is responsible for overseeing and assisting the Safety Services Team Members and Investigators, ensuring the safety and well-being of guests and employees while maintaining the highest level of public safety.This challenging position involves performing a wide variety of tasks to ensure maximum...


  • Niagara Falls, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:Job Title: Safety Services Shift ManagerThe Safety Services Shift Manager is responsible for overseeing and assisting the Safety Services Team Members and Investigators and ensuring the safety and well-being of guests and employees while maintaining the highest level of public safety. In this challenging position, you will perform a...

  • Event Coordinator

    19 hours ago


    Niagara Falls, Canada Club Demonstration Services Full time

    b>CDS Full Time Event Manager CAN - Product Demonstration Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in-store Product Demonstrators. You will oversee product preparation and presentation, training and provide superb service to all Club members. p> CDS is the preferred in-house...

  • Room Attendant

    5 months ago


    Niagara Falls, Canada Americana Conference Resort and Spa Full time

    Collect assigned rooms and other duties as required. - Vacuum carpets, floors and upholstery. - Clean, dust and polish guest rooms. - Make guest beds and change bed linen. - Clean guest room bathrooms as required. - Remove and replace used towels. - Restock guest room with necessary amenities including toiletries and coffee. - Ensure televisions, radios,...

  • Room Attendant

    19 minutes ago


    Niagara Falls, Canada Americana Conference Resort and Spa Full time

    Collect assigned rooms and other duties as required. - Vacuum carpets, floors and upholstery. - Clean, dust and polish guest rooms. - Make guest beds and change bed linen. - Clean guest room bathrooms as required. - Remove and replace used towels. - Restock guest room with necessary amenities including toiletries and coffee. - Ensure televisions, radios,...


  • Niagara Falls, Ontario, Canada Club Demonstration Services Full time

    Job SummaryClub Demonstration Services is seeking an Event Manager responsible for overseeing product demonstrations in Costco locations. This role involves recruiting, hiring, and supervising part-time staff.About the CompanyAs the preferred in-house event marketing provider to Costco, we offer a unique opportunity to work with a leading retail...

  • Room Attendant

    5 months ago


    Niagara Falls, Canada Americana Conference Resort and Spa Full time

    Collect assigned rooms and other duties as required. - Vacuum carpets, floors and upholstery. - Clean, dust and polish guest rooms. - Make guest beds and change bed linen. - Clean guest room bathrooms as required. - Remove and replace used towels. - Restock guest room with necessary amenities including toiletries and coffee. - Ensure televisions, radios,...


  • Niagara Falls, Canada Feastivities Events & Catering Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Work setting**: - Rural area **Budgetary responsibility**: - 0 - $100,000 **Tasks**: - Develop promotional materials - Hire, train, direct and motivate staff - Manage contracts - Market business services - Plan and control budget and expenditures - Write and edit press releases,...


  • Niagara Falls, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Food and Beverage Server ensures that all guests of Hornblower Cruises and Events are offered and receive prompt food, beverage and retail service on land and on water. The Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is all done while maintaining a clean...