Front Desk Supervisor

6 months ago


NiagaraontheLake, Canada Best Western Colonel Butler Inn Full time

Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western team

Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.

**What you'll be doing**:

- Assist the Front Office Manager with comment card recovery, and scheduling.
- Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager’s and Special Event Manager.
- Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities.
- Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Ensures that Team Members are aware of, and follow all standards and procedures.
- Ensures Team Members follow safety policies and procedures.
- Monitors cost and revenues on a daily basis.
- Coordinates Guest’s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
- Maintains a constant awareness of community events.
- Liaisons with the community and develops new contacts whenever required.
- Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region.
- Suggesting additional products and services meeting our Guest’s specific preferences.
- Assessing guest’s individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guest’s product or service needs.
- Provides guests with information and reservations whenever requested.
- All other duties as assigned.

**What you'll bring to the team**:

- Minimum three (3) years hospitality experience; Supervisor experience an asset.
- Excellent computer skills.
- Basic accounting principles an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.

**What's in it for you?**
- Benefits after 3 months
- RRSP Matching
- Profit Sharing
- Free Meals
- Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Career Advancement Opportunity
- Company Recognition Programs and Social Events
- **Accessibility accommodations can be provided throughout the recruitment process upon request. **_

**Job Types**: Full-time, Permanent

**Salary**: $18.77-$19.76 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person



  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Front Desk RepresentativeAbout Vintage Hotels:We are a renowned hospitality group with a long-standing reputation for excellence. Our team of dedicated professionals is committed to providing exceptional service and creating unforgettable experiences for our guests.Job Summary:We are seeking an organized and friendly Front Desk Representative to...

  • Front Desk Agent

    6 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking a part time Front Desk representative to join our Front Office team! **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and blocking of reservations when necessary. - Check out guests on a regular ongoing basis. - Develop a thorough...

  • Front Desk Agent

    7 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking a part time Front Desk representative to join our Front Office team! **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and blocking of reservations when necessary. - Check out guests on a regular ongoing basis. - Develop a thorough...


  • Niagara Falls, Canada The Falls Hotel and Inn Full time

    Job Overview: We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we...

  • Front Desk Agent

    6 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Prince of Wales Full time

    Vintage Hotels is seeking a Front Desk representative to join our team! **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and blocking of reservations when necessary. - Check out guests on a regular ongoing basis. - Develop a thorough knowledge of room rack and...


  • Niagara-on-the-Lake, Canada Leons Furniture Full time

    We are currently growing and need responsible individuals to fill positions in the front office. Join one of the largest furniture retailers in the country. No experience required. If you have the energy, drive, enthusiasm and willingness to learn, we have the training and the support system to help you succeed! **Job Type**: Part-time Part-time hours: 20...

  • Front Desk Supervisor

    6 months ago


    Niagara Falls, Canada Falls Hotel and Inn Full time

    Job Summary: **Responsibilities**: - Manage and supervise front desk staff, including training, scheduling, and performance evaluations - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, requests, and complaints in a professional and timely manner - Maintain accurate records of room availability, reservations, and guest...

  • Front Desk Associate

    1 month ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels is seeking a highly motivated Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for registering arriving guests and assigning rooms, processing group arrivals and departures, and providing information on hotel facilities and services.RequirementsNo degree, certificate, or diploma is required for this...

  • Front Desk Agent

    6 months ago


    Niagara-on-the-Lake, Canada Andrew Peller Limited Full time

    #BeExtraordinary At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich...


  • Niagara, Canada Andrew Peller Limited Full time

    We are currently looking for a **Front Desk + Housekeeping Supervisor** to join our team at **_Riverbend Inn_** in Niagara on the Lake. Daytime hours and shifts available. Must be available some weekends. **The opportunity** This is a rare leadership opportunity that combines your prior experience in front desk and hospitality or housekeeping in an entry...

  • Front Desk Agent

    6 months ago


    Niagara-on-the-Lake, Canada Andrew Peller Limited Full time

    #BeExtraordinary At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary...

  • Front Desk Supervisor

    6 months ago


    Niagara-on-the-Lake, Canada Best Western Colonel Butler Inn Full time

    Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western team! Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you. **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage...

  • Front Desk Supervisor

    7 months ago


    Niagara-on-the-Lake, Canada The Charles Hotel Full time

    Niagara's Finest Hotels is currently seeking a part time Front Office Supervisor to join our growing Best Western team! Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you. **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage...

  • Front Desk Supervisor

    7 months ago


    Niagara Falls, Canada Americana Resort Inc. Full time

    **Position Summary**: To assist the Front Office Manager in the daily operations of the Front Office while ensuring the highest level of customer service. **Primary Responsibilities**: - Has exceptional knowledge of the facilities and services available, physical plan and layout. - Stays appraised and has exceptional knowledge on all packages, selling...

  • Front Desk Agent

    1 month ago


    Niagara Falls, Canada Sterling Inn & Spa Full time

    **SALARY RANGE**: $17.50- $20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guests experience and accommodations. Hotel Front Desk Agent responsibilities...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

    The Holiday Inn Express & Staybridge Suites hotels are actively recruiting for our Guest Services team, who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home". RESPONSIBILITIES - Answers internal or external phone calls in a pleasant and professional manner. - Processes check-in and...

  • Front Desk Supervisor

    6 months ago


    Niagara Falls, Canada River Rapids Inn Full time

    Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory - Handling Groups sales and Marketing - Credit Card balancing - Guest Review and feedbacks - Dealing with Guest Complains and concerns - Accepting payment for all guests' accounts both at the time of registration and at checkout - Departure duties including friendly and efficient checkout...

  • Front Desk Agent

    3 months ago


    Niagara Falls, Canada Falls Hotel and Inn Full time

    **Overview** **Duties**: - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Process reservations and maintain accurate records of guest information. - Respond to phone calls promptly,...


  • Niagara Falls, Canada Simply Fit Health Club Full time

    Front Desk Receptionist **Duties**: - Greet and welcome members and customers in a friendly and professional manner - Answer phone calls, take messages, and direct calls to the appropriate staff members - Schedule appointments and manage the office calendar for inquries - Check members in and out, collect payments, and update member records - Maintain a...

  • Front Desk Agent

    6 months ago


    Niagara Falls, Canada Falls Hotel and Inn Full time

    Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people, we would love to...