Front Desk Supervisor

1 week ago


NiagaraontheLake, Canada Best Western Colonel Butler Inn Full time

Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western team

Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.

**What you'll be doing**:

- Assist the Front Office Manager with comment card recovery, and scheduling.
- Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager’s and Special Event Manager.
- Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities.
- Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Ensures that Team Members are aware of, and follow all standards and procedures.
- Ensures Team Members follow safety policies and procedures.
- Monitors cost and revenues on a daily basis.
- Coordinates Guest’s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
- Maintains a constant awareness of community events.
- Liaisons with the community and develops new contacts whenever required.
- Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region.
- Suggesting additional products and services meeting our Guest’s specific preferences.
- Assessing guest’s individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guest’s product or service needs.
- Provides guests with information and reservations whenever requested.
- All other duties as assigned.

**What you'll bring to the team**:

- Minimum three (3) years hospitality experience; Supervisor experience an asset.
- Excellent computer skills.
- Basic accounting principles an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.

**What's in it for you?**
- Benefits after 3 months
- RRSP Matching
- Profit Sharing
- Free Meals
- Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Career Advancement Opportunity
- Company Recognition Programs and Social Events
- **Accessibility accommodations can be provided throughout the recruitment process upon request. **_

**Job Types**: Full-time, Permanent

**Salary**: $18.77-$19.76 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person



  • Niagara-on-the-Lake, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the...


  • Niagara Falls, Canada Country Inn & Suites Full time

    **HOTEL FRONT DESK SUPERVISOR** Do you have great customer service skills? The Country Inn & Suites by Radisson is seeking an energetic and experienced Front Desk Supervisor who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards. As a Front Office...

  • Front Desk Agent

    7 days ago


    Niagara-on-the-Lake, Canada White Oaks Conference Resort & Spa Full time

    Front Desk or Reservations experience is considered an asset - Strong understanding of interdepartmental dynamics and how the Front Desk contributes - Ability to function within a highly cohesive team, in a supportive manner - Ability to work a variety of shifts including days, afternoons, and weekends - Ability to offer an outstanding level of customer...

  • Front Desk Agent

    3 weeks ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking a part time Front Desk representative to join our Front Office team! **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and blocking of reservations when necessary. - Check out guests on a regular ongoing basis. - Develop a thorough...

  • Front Desk Agent

    2 weeks ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking a part time Front Desk representative to join our Fron Office team! **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and blocking of reservations when necessary. - Check out guests on a regular ongoing basis. - Develop a thorough...


  • Niagara-on-the-Lake, Canada Leons Furniture Full time

    We are currently growing and need responsible individuals to fill positions in the front office. Join one of the largest furniture retailers in the country. No experience required. If you have the energy, drive, enthusiasm and willingness to learn, we have the training and the support system to help you succeed! **Job Type**: Part-time Part-time hours: 20...

  • Front Desk Agent

    5 days ago


    Niagara-on-the-Lake, Canada Queens Landing Full time

    Queen's Landing is currently seeking a Full Time Front Desk team member to join our growing team! Situated in the heart of Niagara on the Lake, this is a unique opportunity that emcompasses Front Desk and Bellperson duties! **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of reservations when...


  • Niagara-on-the-Lake, Canada The Charles Hotel Full time

    Niagara's Finest Hotels is currently seeking a part time Front Office Supervisor to join our growing Best Western team! Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you. **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage...

  • Front Desk Agent

    4 days ago


    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales is currently seeking a Full Time Front Desk team member to join our growing team! Situated in the heart of Niagara on the Lake, this is a perfect opportunity for those who enjoy a fast paced, customer focussed work environment. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of...

  • Front Desk Agent

    2 weeks ago


    Niagara Falls, Canada Sterling Inn & Spa Full time

    **SALARY RANGE**: $17.50- $20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guests experience and accommodations. Hotel Front Desk Agent responsibilities...


  • Niagara-on-the-Lake, Ontario, Canada Massage Envy Franchising, LLC Full time

    About UsWe are a team of professionals dedicated to helping others achieve their wellness goals at Massage Envy Timonium. As a Spa Front Desk Sales Associate, you will play a critical role in delivering exceptional customer service and promoting the value of total body care.Your RoleYou will be responsible for providing outstanding customer service,...


  • Niagara Falls, Canada The Oakes Hotel Overlooking The Falls Full time

    Showcase your strengths as Guest Service Supervisor, where you will lead, train and recognize your team in support of exceptional guest service! Assist the management team to make The Oakes hotel known for its impeccable customer service standards. Scope: To improve the guest experience and satisfaction for the Hotel. To take charge of the guest experience,...


  • Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...


  • Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...

  • Front Desk Agent

    2 weeks ago


    Niagara Falls, Canada The Cannery Lofts Full time

    **SALARY RANGE**: $17.50-20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest’s experience and accommodations. Hotel Front Desk Agent responsibilities...

  • Front Desk Agent

    1 day ago


    Niagara Falls, Canada Falls Hotel and Inn Full time

    **Overview** **Duties**: - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Process reservations and maintain accurate records of guest information. - Respond to phone calls promptly,...


  • Hamilton, ON, Canada Bloom Salon Full time

    Front-Desk Receptionist Front Desk Receptionist Job Types:  Full-time, Part-time, Permanent Experience : Minimum 1-year experience as a Salon Receptionist, Front Desk Representative or similar role Bloom Salon is a luxury hair and nail salon in Hamilton, Ontario, dedicated to helping clients feel beautiful and confident. We pride ourselves on...


  • Niagara Falls, Canada The Cannery Lofts Full time

    **SALARY RANGE**: $17.50-20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guests experience and accommodations. Hotel Front Desk Agent responsibilities include...


  • Niagara Falls, Canada Abma Counselling Full time

    **Job Overview** **Responsibilities** - Greet visitors and clients warmly, providing excellent customer service at all times. - Schedule appointments and manage calendars using Owl Office software - Maintain accurate records of patient information and assist with administrative tasks as needed. - Handle billing inquiries and process payments - Ensure the...


  • Niagara Falls, Canada Healing Salt Cave Ltd. Full time

    The Healing Salt Cave in Niagara Falls is looking to expand its team with a Front Desk Receptionist & Event Coordinator. We are looking for an enthusiastic individual passionate about health and wellness. **Must have atleast 2 year experience in Front Desk/Reception** - Healing Salt Cave Ltd. is an equal opportunity employer. We celebrate diversity and are...