Is Data Communications

5 months ago

Smiths Falls, Canada Home and Community Care Support Services South East Full time

**Company Bio**

Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

**Position Summary**

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you a dynamic IT Professional with a passion for enabling technical solutions and experience in Data Communications and Telecommunications technology? Do you thrive in fast-paced collaborative settings? Are you interested in a role where your expertise, skills and passion for technology will have an impact on healthcare transformation in Ontario?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hybrid work environment and flexible work location

**What will you do?**
- Monitors telecom system performance and capacity, ensuring compliance with vendor and industry standards
- Assesses telecom requirements when moving offices
- Maintains a business continuity plan, ensuring availability of voice services in the event of a telecom system failure
- Identifies areas for efficiency and process improvements within the South East HCCSS Telecom area and recommends purchases options
- Coordinates and act as liaison with vendors, telecom carriers, and partners of various organizations to resolve telecom issues
- Sits on local and provincial committees to consult on telecom and voice communications
- Monitors data networks and assess network requirements
- Creates and maintains network diagrams and site documentation
- Tier 3 escalation point for network and telecoms issues
- Provides desktop and server support when required;
- Responsible for assisting in network integration projects at community partner locations, as necessary.

What must you have?

**Qualifications**:

- 3 Year College diploma in Information Science/ Computer Technology or equivalent
- Minimum 5 years increasingly responsible experience in computer operations, networking, programming and system development and supporting an enterprise IP voice/data network and telecom systems
- Supervisory experience preferred
- Superior knowledge and experience with TCP/ IP and Networking technologies, including (VOIP Routing Firewalls VLAN Cabling)
- Mitel MiCloud, MiCollab, Ignite, Cloudli and XM fax experience preferred, as are Industry network or telecom certifications
- Knowledge of tools and techniques for maintaining telecom systems
- Understanding of the impact of technology changes on client service delivery
- Knowledge of security and data privacy legislation, requirements and practices
- Knowledge of Desktop and Server Operating Systems (Microsoft Server 2008 R2 and up)
- Advanced knowledge of TCP/IP, IP Routing, H323 and SIP protocols
- Excellent training and presentation skills
- Excellent written and oral communication skills
- Ability to generate comprehensive reports, and convey information using business terms
- Excellent project management skills
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?
- Understanding of Home and Community Care Support Services South East business strategies, objectives, priorities and programs.
- Ability to speak French or another second language.

Who are we?
- We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health T

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