Technical Support Specialist
4 days ago
**Job Overview**
JobCart Inc is seeking a skilled Technical Support Specialist to join our team in the Niagara Region.
As a Tier 2 Helpdesk Support Professional, you will be responsible for providing top-notch technical support to our customers.
**Key Responsibilities**
- Handle diverse customer channels, including chat, async messaging, and phone.
- Provide exceptional customer service and technical support.
- Contribute proactive recommendations for process improvements.
- Stay at the forefront of digital innovation.
**Qualifications**
- 1 year of experience as a help desk technician and/or customer support role.
- Tech-savvy with knowledge of office automation products, databases, and remote control.
- High School Diploma or equivalent.
- Flexibility with hours of operation.
**What We Offer**
- Competitive pay rate of $19.23 per hour.
- Full-time, Fixed Term Contract.
- Opportunities for training and development.
- A collaborative and inclusive work environment.
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