Technical Support Specialist

4 days ago


St Catharines, Ontario, Canada JobCart Inc Full time

**Job Overview**

JobCart Inc is seeking a skilled Technical Support Specialist to join our team in the Niagara Region.

As a Tier 2 Helpdesk Support Professional, you will be responsible for providing top-notch technical support to our customers.

**Key Responsibilities**

  • Handle diverse customer channels, including chat, async messaging, and phone.
  • Provide exceptional customer service and technical support.
  • Contribute proactive recommendations for process improvements.
  • Stay at the forefront of digital innovation.

**Qualifications**

  • 1 year of experience as a help desk technician and/or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.

**What We Offer**

  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment.


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