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Field Services Coordinator

2 months ago

Sudbury, Ontario, Canada Commissionaires Canada Full time

We are seeking a highly skilled Field Services Coordinator to join our team at Commissionaires Canada. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our field services.

Key Responsibilities:

  • Coordinate and assign field employees to fill staffing shortfalls and short-term contracts, adhering to policies and collective agreements.
  • Book off and on employees from the database, ensuring accurate scheduling and timekeeping.
  • Problem-solve situations concerning no call-no-shows, double bookings, and other operational concerns.
  • Process and assign new employees to entry-level field positions.
  • Monitor and support special events, ensuring timely and effective execution.
  • Authorize overtime to cover shifts and maintain optimal staffing levels.
  • Build and maintain schedule templates for respective sections, ensuring accuracy and efficiency.
  • Assist with pay processing, including overtime, reverse overtime, shift approvals, and contract/position errors.
  • Provide guidance and coaching to employees and supervisors, promoting a culture of excellence and teamwork.

Requirements:

  • Advanced verbal and written communication skills, with excellent telephone etiquette and customer service.
  • Self-motivated, able to function with minimum supervision in a fast-paced, high-stress environment.
  • Advanced organizational skills, with strong problem-solving abilities and creative thinking.
  • Strong interpersonal and influencing skills, with previous managerial experience considered an asset.
  • Ability to work under pressure, with experience producing timesheets and schedules.
  • Previous experience in a dispatcher/call center environment, with intermediate-advanced computer skills.
  • Basic understanding of requirements for special security events, including crowd/traffic control, powers of arrest, Smart Serve, and Liquor laws.
  • Reliability security clearance, with the ability to obtain if necessary.

What We Offer:

  • A comprehensive benefits package, including employer-paid professional development.
  • A generous paid time off, holidays, and sick days policy.
  • Retirement plans with company matching of employee contributions.
  • Employee discount programs, social outings, and holiday gatherings.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for operations and logistics, we encourage you to submit your resume and cover letter to [insert contact information].