IT Field Service Technician

4 weeks ago

Sudbury, Ontario, Canada MBI I.T. Services Full time
Job Title: IT Field Service Technician

Job Summary:
MBI I.T. Services is seeking a skilled IT Field Service Technician to join our team. As a Field IT Technician, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals. You will also be required to document, maintain, upgrade, or replace hardware and software systems, as well as support user account information including rights, security, and systems groups.

Key Responsibilities:
  • Maintain, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support user account information including rights, security, and systems groups.
  • Train employees, identify and repair product failures, order and replace parts as needed.
  • Determine and recommend which products or services best fit the customers' needs.

Requirements:
  • Available to work extended hours including weekends and evenings for the duration of the contract.
  • Strong written and verbal communication skills.
  • High school diploma and college or university enrollment/degree.
  • 2+ years experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.
  • Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Able to develop and interpret technical documentation for training and end-user procedures.
  • Familiar with personal computers/printers/wireless connectivity devices.
  • Possession and use of an owned car for travel between locations.
  • Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
  • Ability to lift a 20 lbs. box from the floor to a tabletop surface.

Nice to Have:
  • College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
  • CompTIA A+ certifications.
  • Cisco or Microsoft certifications.

Compensation: $28-30/hour

Incentives:
  • Mileage- Both ways at $0.38/km minus the first 20 km.
  • Travel time- Last site location back to HUB.

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